Expanding Your Toolkit Part II: Are Frameworks Enough?
ABC's: the Critical Success Factor for Your Implementation with Paul Wilkinson, GamingWorks // You may find that they are not. The ABC's (Attitudes, Behavior and Culture) of your organization and the strength of your IT leadership skills are just as important as your knowledge of processes, good practices and your CSI program. Join Paul Wilkinson as he discusses this important topic. // Your Role as a Leader in ITSM with Michael Kublin, PeopleTEK In this webinar Mike will discuss how IT Service Management's Vision, Mission, Goals and Measures are crucial for all organizations.
- Presenting
- Paul Wilkonson, GamingWorks and Michael Kublin, PeopleTEK
- Channel
- itSMF USA
- Date
- Jun 16 2010
- Duration
- 7005
- Tags
- itsm, framewoorks, itil, service, management
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