itSMF USA On-Line Conference: Are We There Yet?
IT-Business Alignment is still one of our top requested topics. Learn more about this key area with our two presenters: Silos to Service – Making the Transformation with James Thomas, Pacific Life. and Beyond Alignment: Why IT Must Create Customer Intimacy with Charles Araujo, CastlePointe. Our two presenters will give you both the theoretical and the practical with key take aways for your own efforts.
- Presenting
- James Thomas, Pacific Life & Charles Araujo, CastlePointe
- Channel
- itSMF USA
- Date
- Jul 29 2010
- Duration
- 5334
- Tags
- itsm, ITIL, business, alignment, business, service
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