Clouds are for Birds. Services are for Customers.
Cloud Services are no different than any other service -- they must still be managed to deliver appropriate outcomes to customers.
- Presenting
- Juan Jimenez, ITIL® Expert/Trainer/Consultant, Assessor at APMG-US, LLC; CMDB Examiner at The APM Group
- Channel
- IT Service Management
- Date
- Jul 14 2010
- Duration
- 2284
- Tags
- ITIL, Cloud Computing, IT Service Management
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