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Aug 11 2010 Service Desk Management
 

From Helpless Desk to Service Desk: 10 Tips for Transformation

Your Service Desk employees are stressed out, and your user satisfaction surveys are, shall we say, less than glowing. What's a Service Desk Manager to do to get some respect? Attend this BrightTalk presentation with Senior Consultant, ITIL Expert and Author Jill Knapp of Knapp I.T., Inc. to learn some tips and tricks for transforming your Service Desk into the champions of IT.

Presenting
Jill Knapp, Senior Consultant, ITIL Expert & Author, Knapp I.T., Inc.
Channel
IT Service Management
Date
Aug 11 2010
Duration
2797
Tags
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