Making ITIL Practical: The Impact of IT Process Automation
The best-designed processes can sit on shelves while the organization refuses to change. IT Process Automation bridges the gap between process design and implementation by leveraging tools already in use and automating the repetitive and bureaucratic portions of ITIL. Attend this session to see real-world examples of processes that have moved from paper to production.
Presenting
Travis Greene, Chief Service Management Strategist at NetIQ
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