Customer-Centric Culture: Engagement of Employees & Customers
True customer focus is elusive, as internal realities often overshadow customer considerations in day-to-day decisions and behaviors. To get beyond lip-service a major shift in organizational culture is necessary. Learn how to channel leadership and employee engagement to intersect with expectations and long-term well-being of customers.
- Presenting
- Lynn Hunsaker
- Channel
- Customer Experience Optimization
- Date
- Sep 05 2009
- Duration
- 1730
- Tags
- customer, experience, retention, satisfaction, loyalty
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