Tivoli Netcool Service Quality Management Center
The IBM Tivoli Netcool Service Quality Management Center is an end-to-end, integrated approach to service quality management, designed to address the broad range of requirements for managing both service quality and the customer experience. It is a modular, automated solution built on a common platform that incorporates information from network, service, IT, transactional and operational data sources. The IBM Tivoli Netcool Service Quality Management Center improves your ability to visualize, prioritize and communicate service quality information. With this solution, you can quickly identify, isolate, diagnose and resolve customer impacting problems to help maximize responsiveness. And by responding more effectively to customers, you can reduce churn, positively affect the uptake of that particular service, and impact a subscriber’s willingness to try new services.
- Presenting
- Bryan O'Brien Tivoli Product Manager, Telco Services
- Channel
- Unified Communications
- Date
- Aug 18 2009
- Duration
- 2646
- Tags
- tivoli, netcool, SQM, TNSQMC
Flash is required to view this webcast/channel:
You need version 9.0.115.0 or later of the free Flash player from Adobe
to use this content.
To download and install the free player from Adobe's web site
click here.
