Using ITSM to Improve Efficiency, Reduce Costs, and Speed ROI

Can ITSM realize efficiency, reduce costs and speed ROI even in a recession – Yes it can! With economic uncertainty prevailing, enterprise IT executives today are tasked with maintaining -- and even increasing services -- with fewer budget dollars. Add to that the complexity resource-optimizing technologies such as virtualization introduce into an environment and IT managers today are more challenged than ever. Attend this session to learn how you can leverage market-leading discovery & dependency mapping capabilities in your organization to manage your IT infrastructure, and more efficiently deliver IT services that increase customer satisfaction, reduce expense and demonstrate business alignment by maximizing ROI.

Presenting

John Murnane, ITSM Evangelist & EMEA BD Manager, EMC lonix

Channel

IT Service Management

Date

Sep 18 2009

Duration

00:40

Tags

Enterprise, IT, Virtualization, ITSM