The Business Case for a CMDB

Shirley Lacy is Managing Director of ConnectSphere and specialises in the application of service management best practices to deliver value from IT investments. She leads ConnectSphere's consultancy and ITSM implementation practices.Shirley is highly regarded within the industry and is an authority on service management and configuration management practices. Shirley is a co-author of the OGC’s ITIL Service Transition book with Ivor Macfarlane and the BSI publications on Achieving ISO/IEC 20000 with Jenny Dugmore. Shirley represents the BCS on the ISO and BSI IT Service Management groups that develop the IT service management standard, ISO/IEC 20000 and related publications. She is the UK Principal Expert on the ISO Working Group for Process Assessment standards for software, systems and service management. Shirley is an active Vice Chair of the British Computer Society (BCS) Configuration Management Specialist Group covering Change, Release and Configuration Management. Shirley delivers seminars and courses to develop the talents of management teams at all levels. Through coaching and mentoring, Shirley enables all levels of management to maximise their effectiveness in line with the business goals, enabling improved service management performance.

Presenting

Shirley Lacy, ConnectSphere, Director

Channel

IT Service Management

Date

Sep 17 2009

Duration

00:43

Tags

Configuration Management, CMDB, ConnectSphere