Invisible Innovation: Process Improvement for Customer Experience
Customer experience management exacts a balance of substance and sizzle. Over-focus on delighting customers and escalating customer issues tends to create process inconsistencies, with high costs and temporary gains. Learn how companies successfully improved and innovated business processes for long-lasting customer experience benefits.
- Presenting
- Lynn Hunsaker, Head of ClearAction
- Channel
- Customer Experience Optimization
- Date
- Mar 03 2010
- Duration
- 1879
- Tags
- customer, experience, retention, satisfaction, loyalty
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