John Wolf, CMO at Intradiem
CCNG talks with John Wolf, CMO at Intradiem. Intradiem, formerly Knowlagent, is the leader in intraday management solutions for contact centers. Intradiem equips our customers with business reflexes that immediately and consistently respond to unpredictable events and conditions. Reflexes such as intraday task management, intraday staffing, queue management, and real-time alerts improve business performance by over 20 percent. Intradiem’s solutions are on-demand, easy to use and require no capital expenditures. More than 450,000 contact center, field service, retail, bank branch, and back office employees around the world use Intradiem’s solution every day.