Service Catalogue: Theory into Practice and Success
Keith is the Service Delivery Manager for Nottinghamshire County Council. He has a wealth of Service Management experience including 12 years in IT and has the ITIL V2 Managers and V3 expert qualifications.
- Presenting
- Keith Spiers, Nottinghamshire County Council, Service Delivery Manager
- Channel
- IT Service Management
- Date
- Dec 03 2009
- Duration
- 00:44
- Tags
- service catalogue, ITIL v3, service management
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