Continual Service Improvement, monitoring ITIL V3
Glens career started at one of the UK’s biggest on-line success stories, ten years later and his focus on optimal Service delivery utilising the ITIL framework has seen him manage, deliver and develop the Service framework that others aspire to. Taking in the finance sector, building, developing and delivering the ITIL framework, structure and delivery for one of the UK’s largest Housing associations through to running the IT Team and 9 Million Euro budget for Ireland biggest privately owned company. In addition having represented the ITIL product as a Contract Product expert for the ITIL publishing house, allowing greater development of the product and its numerous routes to market. An undoubted expert in his field and he has spiky hair as well!
- Presenting
- Glen Allen, Quinn Direct Insurance, IT Networks & Telecoms Manager
- Channel
- IT Service Management
- Date
- Dec 03 2009 1:00 pm
- Duration
- 00:45
- Tags
- ITIL V3, Service Management, ITIL
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