Case Study: Transitioning to ITIL V3 – focus on change management
A case study presentation by Thomson Reuters describing the transition from ITIL V2 to ITIL V3. The presentation will focus on challenges and best practices, as well as the way Thomson Reuters has used benchmarks to meaningfully determine cost and ROI.
- Presenting
- Jeffrey Cunningham, GPO, Change Management, Thomson Reuters
- Channel
- IT Service Management
- Date
- Dec 03 2009
- Duration
- 00:48
- Tags
- IT Service Management, ITIL, Change Management
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