The recent BrightTALK eSymposium covering service management in an uncertain economy highlighted the urgent need for IT service management plans to take a business value driven approach to service strategy and service management plans. You wouldn't undertake even a tactical or menial project without having a clearly understood strategy and a plan to reach the desired outcomes. Service management is no different. A critical success factor for producing business value from service management, is first having a clearly articulated relationship service management efforts to business outcomes. During this e-symposium, we'll explore ITIL V3 and service strategy from value identification to risk mitigation and how this can be applied to drive success for your organization.
Presenting
Bill Powell; Service Management Strategy Leader; IBM Global Services
Flash is required to view this webcast/channel: You need version 9.0.115.0 or later of the free Flash player from Adobe
to use this content. To download and install the free player from Adobe's web site
click here.
