ITIL v4? – What’s Next?

ITIL v3 was released approximately four years ago and since that time, technology has progressed rapidly with a prime example of this being the adoption of cloud computing and the impact of social networking. This interactive panel session looks at the gaps in ITIL v3 and suggests additional items that could be included in ITIL v4, or that at the very least should be considered as part of your current or future service management implementation. Panelists: Vernon Lloyd, International Client Director, Fox IT Stephen Mann, Senior Analyst, Forrester Lisa Perri, Senior Manager, VMware Alim Ozcan, Transformation Consultant, Best Practices Consulting (Moderator)

Presenting

Alim Ozcan, Best Practice Consulting; Vernon Lloyd, Fox IT; Stephen Mann, Forrester; Lisa Perri, VMware

Channel

IT Service Management

Date

Jul 20 2011

Duration

00:54

Tags

ITIL v3, ITIL v4, Cloud, Social media