ITIL V2 to V3: A Comparison of Best Practice Framework
As the underlying framework for IT Service Management, ITIL V3 more closely aligns best practices to be Service Lifecycle oriented with an increased focus on aligning IT service provisioning to business requirements than ITIL V2. This presentation addresses the differences, describes the mapping of V2 processes to V3, describes the components of ITIL V3, describes the benefits of V3 and speaks about which version could be used and why.
- Presenting
- Rick Leopoldi; ITSM Business Consultant; RL Information Consulting LLC
- Channel
- IT Service Management
- Date
-
Jun 11 2009
- Duration
- 00:46
- Tags
- Rick leopoldi, it service management, ITIL
