Cloud and Virtualization with ITIL: Automating Order to Delivery

Some of the main reasons organizations look at cloud services are flexibility and agility. Get a service provisioned – exactly at the time you need it; give it back when it is no longer required; pay only for what you have used, and if your requirements changes - someone in the cloud is already waiting to serve you immediately. But, this ideal world can only work if you can easily find a service that meets your requirements, if it doesn‘t take 3 weeks and a tree’s worth of paper to get the approval, and another 3 weeks before the service is finally provided. ITIL may be a bit theoretical in some areas but it also speaks about very practical things like Request Management. With ITIL good practice in place and the right tooling for automation you can make automating ‘order to delivery’ a reality. Your presenter: Dietmar Werner has studied Electrical Engineering at the Technical University Dresden. After his studies he worked as software developer and development manager at a telecommunications industry company in Germany. Later he joined Digital Equipment and worked as consultant in various positions until he finally managed Digital’s productivity service and outsourcing business in Northern and Eastern Germany. Since 1997 Dietmar has worked for CA. As Principal Consultant he supports CA‘s Technical Sales Organization in IT Asset Management and Service Management projects across Europe.

Presenting

Dietmar Werner, Principal Consultant, CA Technologies

Channel

IT Service Management

Date

Jul 20 2011

Duration

00:36

Tags

ITIL, Cloud, Virtualization