Can BSM Navigate the Turbulent Air Currents of Cloud Computing?

Cloud Computing brings a fascinating dimension to Service Management with IT operations and security becoming critical success factors for implementing and maintaining cloud services. Yet business users are driving cloud investments and IT organizations that fail to bridge the gap between business expectations of cloud computing and the cloud deliverables of IT Operations will find themselves increasing marginalized. What are the fundamentals of “Business Oriented” Service Management that will be essential to effective private or public cloud initiatives? How do IT organizations identify where they are and where they want to be with these BSM fundamentals …and how is that gap sufficiently closed? How does the IT organization market and position their unique value proposition for cloud computing?

Presenting

Bill Keyworth, Founding Editor, BSMReview.com

Channel

IT Service Management

Date

Aug 10 2011

Duration

00:40

Tags

Business Service Management, SOA