Service Catalogue: the Shop Window to the Business?
What exactly is a Service Catalogue and how should businesses use them? Are we too caught up in the idea that the Service Catalogue is for IT services only? Could the Service Catalogue become a "one-stop-shop" for non-IT functions as well, for example, Human Resources or Facilities Management?
This webcast will cover:
- How the Service Catalogue can demonstrate value from IT
- How to prove this value to the business
- What non-IT services a Service Catalogue can provide
- What non-IT functions a Service Catalogue can provide
- Practical advice and tips on building a Service Catalogue
- How Service Catalogue fits into the overall CMS
Brian Kerr has worked in the IT industry for 35 years. He has a vast amount of experience in delivering ITIL based Service Management solutions worldwide and is a qualified ITIL Service Manager and project director at Axios Systems, becoming the 1st in the world to achieve BS 15000 certification, now ISO/IEC 20000 (the international standard for IT Service Management).
- Presenting
- Brian Kerr, Senior Managing Consultant, Axios Systems
- Channel
- IT Service Management
- Date
-
Jan 25 2012
- Duration
- 00:41
- Tags
- Service Catalogue, Service Management Solutions
