Implementing Configuration Management – Much More Than Just CMDB

Successful implementations of ITIL Configuration Management involve much more than just selecting and implementing a CMDB. The number of IT organizations spending significant dollars in this area with little value returned is quite high. This webcast will provide you with a comprehensive strategy and approach for implementing a successful configuration management process (and service) including: - Key elements (outside the CMDB) that need to be put into place - Developing an information model - Integrating Configuration Management with the rest of ITIL - Common implementation mistakes - Deriving Configuration Management value when you have little or no budget - Example case studies where implementation of a Configuration Management solution yielded very significant value and ROI.

Presenting

Randy Steinberg, ITIL and IT Service Management – National Specialist Leader

Channel

IT Service Management

Date

Sep 17 2009

Duration

00:47

Tags

CMDB, implementation, ITIL, ROI