Voice Biometrics: Increased Service, Increased Security
Since 2007, Australia's largest healthcare specialist ahm (Australia Health Management) has successfully managed one of the largest public-facing deployments of speaker verification. With more than 400,000 yearly calls into its main contact center, ahm has implemented an automated voice verification system to provide quick, accurate authentication of callers enhancing member security and improving the customer experience. In this webcast, ahm will discuss the project planning involved for voice biometric deployments including lessons learned and what the company would have done differently, enrollment strategies, challenges, benefits, and ROI savings. Speakers: Rob Thomas, Manager Operations Business Systems, Australian Health Management (ahm) Martyn Riddle, GM Marketing – Customer Contact Solutions, Salmat
- Presenting
- Dan Miller, Rob Thomas, Martyn Riddle
- Channel
- Opus Research
- Date
- Nov 17 2009
- Duration
- 2906
- Tags
- voice, biometrics, security, authentication
Flash is required to view this webcast/channel:
You need version 9.0.115.0 or later of the free Flash player from Adobe
to use this content.
To download and install the free player from Adobe's web site
click here.
