Growth Opportunities in the Contact Center Applications Market

The on-premise deployment model is currently the predominant model for UC deployment in Australia, with the cloud based alternative still at an early stage of growth. This is expected to change in favour of the cloud based model in the future, albeit at a gradual rate. Although security and reliability concerns are expected to limit adoption of cloud based solutions in the short term, the lack of flexibility and scalability of an on-premise model will cause organisations to consider alternatives. While the hosted and cloud based UC market in Australia is at an early stage of growth, the segment is poised for strong growth over the next five to seven years.
The aim of this briefing is to
•Provide an overview of the Australian UC Services market
•Highlight some key trends and driving factors for growth in the UC services market
•Highlight the growing significance of cloud based UC in the market
•Briefly cover the road ahead for cloud based UC solutions in Australia

Why You Should Attend:
·Get prime insights about the state of cloud computing and cloud computing security markets in the UAE
·Hear about the key issues associated with cloud security
·Identify potential in the cloud security market
·Get to know current trends in cloud computing from the end-user perspective
·Learn about the drivers and restraints in the cloud security market

The bleak economic outlook has restrained banks from investing a large amount of resources in new projects, including ICT-related projects. Bank efforts are focused on maintaining the current ICT infrastructure. On the other hand, disruptive technologies, such as mobile payment, mobile banking, cloud and big data, forced financial services to rethink their ICT strategy.

Why You Should Attend:
· Learn about the actual status of ICT investments in Financial Services in Europe
· Identify the top four predictions that will impact Financial Services in Europe
· Hear drivers and restraints regarding ICT payment projects deployment in Europe

Increasing bandwidth in the region is making content-rich services such as IPTV and video conferencing more affordable for consumers and SMEs, allowing service providers to increase their ARPU by bundling connectivity, voice and video services under a single offering. This briefing will highlight how telecom operators in the region are laying the foundation for convergence, in terms of infrastructure.

Hightlights of the briefing:
- Learn about some of the latest market developments in convergence
- Uncover strategies employed by operators in the region
- Identify the key drivers and restraints in the market

This briefing will discuss the current state of HEVC products and technology, and its strategic implications in the short, mid and long term for a variety of businesses.

Why You Should Attend:
·Learn about HEVC technology and applications where it is making immediate inroads
·Identify the drivers and restraints for development of HEVC productions and rollout of HEVC-powered services
·Separate hype from substance and be equipped to realistically account for HEVC in your product or service roadmap

This webinar will cover three main points on the M2M market in Europe. It will summarise market developments in 2012, looking at the impact on adoption as the past year witnessed new entrants, products and services. It will also list our top predictions for the market in 2013, focusing on the likely key players and business models that will lay the groundwork for the next wave of M2M adoption. Finally, the webinar will touch on a few outstanding issues that should be addressed for further market development.

Key themes this year included the ongoing migration to 4G/LTE, VoLTE (Voice over LTE), new handset launches, M2M evolution, SDN (Software Defined Networking), the advent of new mobile OS (Operating System) flavors, and combating the OTT (Over-the-Top) threat to mobile operators, among others.
This briefing will offer a comprehensive perspective of these and other issues, based on the feedback received on meetings held at MWC with more than 50 members of the entire mobile value chain.

Senior Frost & Sullivan analysts will discuss economic conditions, regulatory challenges, and 2013 contact center predictions (drivers and restraints). This includes emerging trends in outsourcing, contact center systems, social media and hosted technologies. This Analyst Briefing will provide Frost & Sullivan insight into mobile communication application development in the contact center market. Attendees will gain insight into:

·Apps on the rise in contact centers
·The latest tools for recruitment and hiring
·Cloud-based technology delivery
·Outsourcing trends
·The social media scramble

This briefing will investigate the growing landscape of managed services in the GCC and will specifically focus on data centre growth in the region.

Why You Should Attend:
•Hear about the growth of managed and data centre markets in the GCC
•Identify the drivers and restraints of the managed services market
•Learn about leading business verticals in managed service adoption

Making our cities and our local communities more efficient, sustainable and vibrant is a political priority in Europe. Information and communications technologies are a fundamental enabler for that. This briefing will explore the main trends in the developments of smart cities and communities in Europe. It will also highlight the current role of the mobile industry and its potential role in the coming years.

This webinar will showcase highlights from the research study and offer best practices for competitive advantage.

Why You Should Attend:
·Learn about the growth of social media in the enterprise
·Identify the leading vendors in the market
·Benchmark where you are against your competitive peers

This briefing will focus on the level of network security adoption in GCC countries and will significantly focus on the technology convergence leading to next-generation firewall capabilities.

Why you should attend:
·Learn about the various drivers, restraints and challenges of network security in GCC countries.
·Identify priority areas in network security investment
·Discover how the structure of the market will change with time in GCC countries.
·Interactive Q&A session

This briefing summarises the main market trends in ICT opportunities within Smart Energy, before highlighting the main drivers that will support the sector’s continued optimism. Frost & Sullivan will also present its market predictions for 2013 and beyond, focusing on immediate ICT opportunities, as well as highlight signposts that could tip the market into a full-blown growth phase.

Why You Should Attend:
- Gain insight into ICT players interested in looking beyond the hype from Smart Grid into the actual ICT market opportunities as energy companies build a Smart Energy future
- Receive a summarisation of 2012’s ICT trends in Smart Energy, in order to define our business-as-usual growth scenario for the ICT sector in 2013
- Understand the obstacles that must be addressed to set the energy sector closer to achieving a Smart Energy future

This briefing will underline Frost & Sullivan’s key predictions for 2013, focusing on the implications of competitive dynamics as companies catch the wave of new fixed and mobile services and applications opportunities.

Why You Should Attend:
·Hear Frost & Sullivan's main predictions for telecom services
·Identify key drivers and restraints
·Participate in an interactive Q&A session

This briefing will shed light on the emerging opportunities in the mobile utility space, including the mobile commerce, mobile education and mobile healthcare segments in the South Asian countries of India, Bangladesh and Sri Lanka.

Why You Should Attend:
·Get an overview of the Telecom Market in South Asia
·Identify the key enablers for adoption of Utility Mobile Applications
· Understand the growth opportunities in the Utility Mobile Applications market and how best to leverage them
·Ask questions about the Utility Mobile Applications market in South Asia

Why You Should Attend:
· Get an overview of the Telecom Market in South Asia
· Identify the key enablers for adoption of infotainment services
· Understand the growth opportunities in the Mobile Infotainment market
· Ask questions about the Mobile Infotainment market in South Asia

Brazil is a top location for IT-related companies to monetize on emerging opportunities. Since the 2008/09 global unrest, the country has become the most important country in Latin America in terms of market size and short- and medium-term market growth. Top trends, including Cloud Computing, Big Data and Enterprise Mobility, will be discussed in the briefing.

Why you should attend:
· Learn about key growth areas in the Brazilian technology markets
· Discover niches and opportunities in Cloud, Big Data and Enterprise Mobility markets
· Participate in an interactive Q&A session

Why You Should Attend:
· Learn about customer operational and technology challenges, and investment priorities
· Identify growth opportunities in specific technology markets
· Gain insight into long-term market trends that will shape the industry beyond 2013

The increasing adoption of mobility and other forms of endpoints has boosted demand to bring these endpoints into the workplace. Endpoint security vendors must continue to revamp their products to address the new mobile worker. This briefing will discuss the changing threat landscape and how the endpoint security market continues to evolve with the new threats of today.