ITIL® Service Management Lifecycle Introduction
ITIL® V3 introduces the idea of a service-driven lifecycle approach to IT Service Management. The presentation will: - Briefly describe how to navigate the ITIL® V3 material - Provide a high-level introduction to the ITIL® V3 service-driven lifecycle approach, and the five key phases of the model: o Service Strategy o Service Design o Service Transition o Service Operation o Continual Service Improvement - Describe the ITIL® V3 Qualification Scheme (certifications) - Touch on the relationship of ITIL® V3 to other industry-accepted frameworks To join the webcast, please click attend
- Presenting
- Bob Frelinger, Sun Microsystems, IT Management Cycle Program Manager
- Channel
- IT Service Management
- Date
- Dec 03 2009
- Duration
- 1557
- Tags
- ITIL V3, IT Service Management
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