Without commitment ITIL Will Fail! How to Avoid ITIL Pitfalls
Whether you call it ITIL or IT Best Practices, this process is meant to improve IT operational performance. But poor implementations have undermined not only its effectiveness, in some cases, the entire IT organization. This seminar will cover 5 common ITIL implementation pitfalls to avoid. • Organizational assessment or process assessment…why not do both • Don’t let the tools dictate your requirements • Looking at ITIL as a framework rather than law • Getting IT leadership endorsement • Is foundation training putting the cart before the horse Re-evaluating ITIL Implementation practices – Don’t be afraid to ask questions that buck the common wisdom.
- Presenting
- Bruce Levin & Rae Garrett, FrontRange Solutions
- Channel
- IT Service Management
- Date
- Dec 03 2009
- Duration
- 2699
- Tags
- ITIL, IT Service Management, ITSM
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