Better Days thru Better Ways
After improving day-to-day processes, one of my customers was able to increase their customer base by 30% while only increasing staffing by 10%. Another customer began a process improvement initiative to increase customer service ratings. In less than a year, their efforts lead them from a miserable 65% to a respectable 87% customer satisfaction rating. Let’s discuss how you can begin your journey to “Better Days thru Better Ways"
- Presenting
- The Donna, Process Improvement Specialist
- Channel
- IT Service Management
- Date
- Mar 04 2010
- Duration
- 2269
- Tags
- Process Improvement, Customer Base
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