Measuring and improving the right areas in Incident Management
What should you measure in order to communicate the value of Incident Management to the business, in terms that the business can understand? How do you analyze the metrics and identify where and how to improve? Attend this webinar to learn practical techniques for quantifying the value of Incident Management and evidence-based approaches to improving Incident Management.
- Presenting
- Reg Lo, Vice President & ITIL v3 Expert, Third Sky, Inc.
- Channel
- IT Service Management
- Date
- Feb 18 2010
- Duration
- 2282
- Tags
- Incident Management
Flash is required to view this webcast/channel:
You need version 9.0.115.0 or later of the free Flash player from Adobe
to use this content.
To download and install the free player from Adobe's web site
click here.
