Getting the most out of your ITSM solutions
A Service Desk Management and Service Catalog Discussion by Elbit Systems of America and CA. To understand how you can get the most out of your ITSM solutions you must first understand where you are and where you want to be. In this session we will walk through how Elbit Systems of America (ESA) has improved their capabilities in the ITSM processes. ESA will discuss where they have improved and why.
- Presenting
- Randal Locke, CA Technologies & Harry Butler, Elbit Systems of America
- Channel
- IT Service Management
- Date
- Aug 11 2010
- Duration
- 2128
- Tags
- IT Service Management, ITSM, ITIL, itSMF
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