How Logica is Driving ROI through SLM and Relationship Management
Companies manage a wide fabric of relationships to enable their business to function. Vendors play a vital role in sourcing our IT capabilities, our internal departments help set critical objectives and of course, our customers are important too. Logica, one of Europe's largest system integration, outsourcing service, and consulting companies decided to examine its processes and solutions for managing the latter. With an objective of driving customer satisfaction and reducing performance penalties, the company established strong Service Level Management processes and implemented a solution to help automate the management and reporting of these relationships. The result? Logica has indicated that they save up to two million Euros per year. Join us for a detailed description of how one company approached their vital customer relationships, how they aligned performance around customer objectives and how they realized significant benefits from implementing an automated approach to Service Level Management.
- Presenting
- Paulo Reis, IM Global CSI & Process Manager, Logica & Erik Hille, CA Technologies
- Channel
- CA Technologies Service & Portfolio Insights
- Date
-
Feb 29 2012
- Duration
- 00:46
- Tags
- SLA, CA, Service, Management, Outsource
