Service Management Adoption: A Proven Approach to Process Design
Many organizations seeking IT transformation struggle with low process adoption and management of organizational change. ITIL and other standards provide the roadmap but don’t get you to the destination. Hear how HP provides a proven, prescriptive approach to IT process design combined with a methodology to ensure process standardization across all parts of your IT organization
- Presenting
- Gerben Verstraete, Chief Architect - BTO Americas, HP Software
- Channel
- IT Service Management
- Date
- Feb 18 2010
- Duration
- 2426
- Tags
- Service Management, IT, ITIL, Process Design
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