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Making Best Practice Learning Easy

The Manta Group
When it comes to certified training, the Manta Group focuses on certain best practices - Service Management, Governance, Project Management and Emerging Technologies.

Attend this webinar to find out why we focus on these best practice areas, and the different training delivery methods available - with a particular focus on why self-paced eLearning is a great learning option.

As a special bonus, you will get a sneak peak into what the new CobiT 5 training will include.
Jun 26 2012
44 mins
Making Best Practice Learning Easy
best practices certification foundations ITIL
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IT Service Management

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  • By 2014, 60% of global companies are expected to pilot, deploy or expand their BYOD programs (RainKing). As BYOD has become a fixture in the workplace, with 72% of employees clamoring to have their personal devices work-enabled, the IT industry has watched as the familiar “perimeter" model has become untenable. Data is going to more places, and ending up on a wider variety of devices, than ever before. A new model for protecting data has become a necessity. Organizations have tried to do so in a multitude of ways: extending policies to cover mobile devices, monitoring usage, MDM solutions, and even NAC; all have been methods used to try and create the most stable environment for mobile technology. Let Integralis security expert Mike Gabriel explain how to best balance mobile productivity and security in this Security Talks installment.

    Why Attend?

    1.Discover how your peers are trying to protect mobile data.
    2.See how the perimeter is being sculpted (or not) by the IT industry.
    3.Find out what the future holds for BYOD in the workplace.
    Read more >
  • Over the years true MSPs have had to work diligently to differentiate themselves from companies that are at best, not true MSPs and at worst, are shady fly-by-night operators. This is where the Unified Certification Standard or (UCS) for Cloud & Managed Service Providers comes in.

    The UCS was created by a team of dedicated MSPs to address the shortfalls of existing standards like ISO 27001, ITIL, CoBIT, SSAE 16, which were never intended for managed services organizations and offered little in the way of consumer protection.

    CASE IN POINT: Many MSPs do NOT fail because of technical deficiencies, but due to financial risk. Because of this, customers have very little insight into the service provider's business practices and financial strengths and capabilities.

    Attend this webcast and you will hear from real MSP executives on how the UCS certification and audit has helped them to:

    - Win new business
    - Provide needed transparency to customers
    - Achieve compliance objectives
    - Quickly develop trust with customers and prospects
    - Provide documentation on how those MSPs deliver their services
    - And much more...

    Both Cloud and Managed Service Providers should attend this webcast and at least begin to follow the standards necessary to achieve managed services and cloud computing excellence.
    Read more >
  • Join Klaus Feldam of PBD Worldwide and Liaison Technologies’ Phil Ifkovits who will discuss specific B2B integration challenges and how Liaison solutions allowed PBD to focus on more important areas including innovation and strategy.
    Read more >
  • Peeush Bajpai, Director of Professional Services EMEA at Kaseya gives his views on the current challenges for IT Service Management professionals.
    Read more >
  • Get a leg up on intermittent problems, watch this webinar to learn how OptiView XG v10 can inject test traffic to measure network performance, examine the traffic's impact on infrastructure, spot ongoing problems, expose intermittent issues, and map out exactly where problems are located.
    Read more >
  • When a business rolls out IT systems to run its operations, the basic foundation on which the system is built is the network that carries the traffic. To be able to solve problems in such a complex environment, it's vitally important to know what is happening on the network. Whether it's the behavior of the applications, behavior of the users or rogue elements that interfere with application delivery, knowing what is going on is half the battle of solving the problem.

    This short video will discuss why having a well-designed workflow for identifying suspect traffic patterns and finding even the smallest volume of interesting data can make the difference in finding the culprit of pesky performance problems.
    Read more >
  • According to a recent survey by MobileIron, 81% of companies accommodate personal mobile devices in the workplace and more than 50% have formal BYOD (“Bring Your Own Device”) programs in place. Another survey from iPass found that nearly half of IT managers in organizations implementing enterprise mobility strategies believe their company’s approach to be insufficient. Register for this webinar and discover how to avoid missteps on your path to mobility.

    •How can you quickly and securely mobilize your workforce?
    •What controls should be available to IT for a BYOD initiative?
    •How do innovative companies collaborate in a mobile-first world?

    Get your questions answered and explore the latest integrated solution from Box and MobileIron. Over 150,000 companies around the world, including 92% of Fortune 500, use Box for content sharing that both users and IT love and adopt. MobileIron is a Box partner and recognized leader in the Gartner Magic Quadrant for Mobile Device Management.
    Read more >
  • Did you know that natural disasters, such as hurricane or flood only account for approximately 2% of all business disasters while hardware failures and human error account for more than 70%?

    Let’s face it: as an IT professional, anything that interrupts normal business operations could form the basis of disaster for you. Just remember: whatever the cause of your interruption, how you prepare to respond that will decide the fate of your business.

    So, are you prepared?

    In this session, Senior Sales Engineer Chris Brightwell from Kaseya will discuss what a state of the art backup and disaster recovery solution looks like, how you should plan ahead to prevent or mitigate the risks of a disaster and explains the difference between good and bad backup and disaster recovery strategies based on real-life examples.
    Read more >
  • Automating your data center is the easiest way to free up your IT department's time to work on more strategic projects. Tune in to this webinar as Jeff Hart from M2 Technology discusses how automation can be the key to increase efficiency while reducing your IT costs.
    Read more >
  • The mega-trends of SaaS, mobile and Big Data are converging, generating a new wave of business opportunity for enterprises. The convergence demands a new kind of platform – one that connects and takes advantage of the explosion of endpoints and data caused by organizations each choosing a uniquely diverse set of best-of-breed applications to power their business. Ross Mason will discuss his vision for this new platform and demonstrate how MuleSoft’s solutions are making it a reality.

    Questions to be discussed include:

    How will SaaS and mobility impact my business?
    Is SOA really dead?
    Does my business need an API strategy? Where should we start?
    Can the Anypoint platform help me secure a competitive advantage?
    Read more >
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  • CobiT 4.1 to CobiT 5 - How Has It Changed? Recorded: Sep 27 2012 44 mins
    Are you currently using CobiT 4.1 and want to determine whether to adopt CobiT 5?

    Register now to join Manta Consultant, Peter Kingsman, as he takes at look at the changes and improvements in CobiT and how this affects Manta's approach to governance assessments.

    In this 45 minute webinar you will learn about the following key aspects of CobiT 5:
    - Understand the significant changes in CobiT 5
    - Obtain some idea whether using CobiT 5 would be advantageous, depending on your role and your organization
    - See how Manta will utilize CobiT 5
  • CSI: A Practical Perspective Recorded: Jul 24 2012 45 mins
    Have you been using ITIL for years and want to understand how to optimize your practices? Or are you just beginning with ITIL and want to know more about CSI?

    Register now to join Manta Director, Derrick Hazel, as he takes at look at ways to leverage CSI to drive operational efficiency, sustainment and customer satisfaction.

    Continual Service Improvement (CSI) supports changing business objectives by providing a consistently-applied set of processes, procedures and tools to measure, analyze and report on improvement opportunities ensuring maximum benefit and minimum risk to the business.

    In this 45 minute webinar we will explore how to integrate CSI into your organization to:
    - Improve business operations and staff productivity
    - Improve customer satisfaction and relationships
    - Optimize costs and industry best practices
  • Making Best Practice Learning Easy Recorded: Jun 26 2012 44 mins
    When it comes to certified training, the Manta Group focuses on certain best practices - Service Management, Governance, Project Management and Emerging Technologies.

    Attend this webinar to find out why we focus on these best practice areas, and the different training delivery methods available - with a particular focus on why self-paced eLearning is a great learning option.

    As a special bonus, you will get a sneak peak into what the new CobiT 5 training will include.
  • Optimizing Delivery in Project & Program Management Recorded: May 22 2012 34 mins
    Everything you've always wanted to know about improving efficiencies and throughput with your PMO, but were afraid to ask.

    Using a Lean Six Sigma Project approach, Manta Director Gary Grandin provides insight to identify the gaps and increase efficiencies by using IT best practices.

    Attend this webinar to:
    - Learn about techniques used to drive efficiences, decrease cost and increase throughput
    - Increase the effectiveness of your team through the use of analysis tools
    - Develop the appropriate process controls, risk management and ensure the right people are in the right roles
  • Maximizing Your ITIL Investment Using CobiT, Lean Six Sigma or ISO Recorded: Apr 17 2012 45 mins
    Do you find your IT organization in one of the following situations?
    - “I tried to implement ITIL, but it’s fallen apart every time”
    - “I thought implementing ITIL would solve all of my problems”
    - “ITIL solved some of my problems, where do I go from here?”

    Register now to join Manta Consultants Peter Kingsman, Eden Roberts and Craig Dewey as they present three key approaches to ensure your investment in ITIL and SM initiatives are addressing your key problems.

    In this 45 minute webcast you will learn how to incorporate 3 key approaches to maximize ITIL:
    - Risk based approach
    - Management system approach
    - Process optimization approach
  • The Sponsor Perspective: Project Strategies for Success Recorded: Mar 20 2012 46 mins
    Project managers have long faced the triple constraints of scope, schedule and cost. Yet too often when these hurdles have been overcome, the project might STILL be deemed a failure. Or the project might not add to the project manager'€™s reputation. Why not?

    Project managers deal with delivery, procurement, and people puzzles, to name a few. While real, these are not necessarily aligned with the pain points of a Project Sponsor. The project is merely the cross section where the project manager's and sponsor'€™s interests are temporarily aligned.

    We will explore the perspectives of the Project Sponsor, and assist project managers with strategies for working with sponsors of varying aptitude. This sometimes unwritten world may well hold the keys to project success, and the real results the PM is expected to deliver.

    In this 45 minute webcast you will learn:
    • The traits of a good Sponsor
    • Types of Sponsors and how to work with each
    • What Project Managers can do to line up Sponsor success

    Attendees can also collect a PMI PDU credit for attending this webcast through a Category B entry. Contact info@mantagroup.com for more information.
  • Optimize Your Service Desk Recorded: Feb 15 2012 44 mins
    Join Russ Conwath, Manta Consultant and Will O'Brien, CEO of The Manta Group, as they discuss the best way to create an efficient and effective service desk.

    Manta's assessment methodology is centered around four lenses: Services, Organization, Process and Technology. You will see proof of this methodology in the results from a case study where a service desk was improved at a financial institution.

    In this 45 minute webcast you will take away:
    • Why it is important to look at more than just people, process, tools - The four lenses approach to assessment
    • Common areas to look for service desk optimization opportunities
    • Case study examples of service desk optimizations

    “Optimize Your Service Desk” is co-sponsored by The Manta Group (www.mantagroup.com) and MSI Inc (www.msysintegration.com).
  • Lean Thinking and Principles: Turning Waste into Work Recorded: Jan 24 2012 36 mins
    Are you looking for ways to improve the efficiency of IT services in your organization? Attend this webinar to see an example of Lean principles and how it can help your organization become more efficient and effective.

    This webcast provides an example of how Lean Thinking and Lean Principles were not only used to reduce waste and improve efficiency, but also as an approach to effective organizational change within a financial services company.
  • Achieving Green Data Centres Through Better Process Recorded: Dec 13 2011 44 mins
    As the amount of power consumed by IT continues to rise, the associated cost and environmental impact is becoming increasingly alarming. Power is already the single biggest operating expense in the data centre. However, much of this power is wasted, resulting in unnecessary heat, expense, and upstream carbon emissions.

    In this 45 minute webcast, learn about specific steps you can take to help combat this problem. Learn why having efficient equipment and facilities is not enough and why a holistic program which also encompasses good processes and governance produces the best results. Attendees will review:
    - The problem of power consumption in the data centre, and why a holistic approach is important for achieving the best results
    - Some key elements of process and governance critical to a successful Green IT program and how they impact power consumption
    - Specific steps you can take to help start a Green IT program or advance an existing one
  • Clouds are Fluffy & Safe? Get Better Cloud Governance Recorded: Nov 22 2011 39 mins
    More and more companies are turning to the Cloud to host their confidential data, but are they taking the time to ensure the correct level of governance is in place?

    In this 45 minute presentation, learn about Cloud governance for success and risk reduction. In addition to any questions raised by participants, you will take away the following:
    Market trends and Model shifts
    Know what SAS 70 really means when selecting a cloud provider
    The need for effective cloud governance
    How to build an effective governance framework using ITIL or COBIT

    Get answers to your questions about Cloud governance in this interactive webcast.

    "Clouds are Fluffy and Safe?" is co-sponsored by The Manta Group and MSI.
  • The Best Practice Ecosystem: How to Leverage Best Practices for Optimal Results Recorded: Oct 18 2011 43 mins
    A best practice is a method or technique used to maintain quality as an alternative to mandatory legislated standards, and can be based on self-assessment or benchmarking. In the IT industry ITIL, COBIT, Lean, 6 Sigma, ISO and PMBoK are frequently implemented.

    For best practices to thrive, an environment must be created where best practices complement each other and the system of practices is in balance - The Best Practice Ecosystem.

    In 45 minutes, learn how to get the most out of your investment in IT best practices. In addition to any questions raised by participants, you will take away the following:
    - For best practices to thrive, an environment must be created where best practices complement each other and the system of practices is in balance - The Best Practice Ecosystem.
    - Organizations that invested in best practices recognize significant growth and profit results compared to their competitors who did not invest in best practices.
    - Observe a case study of how a financial organization used the Best Practice Ecosystem to transform their IT organization.

    Service Management, Project Management, Risk Management and other operational disciplines will be examined.
Series focused on optimizing & transforming your IT organization
The Manta Group's free monthly webinar series is a valuable way to discover how to improve the efficiency and effectiveness of your IT organization. By watching our webcasts, you qualify for 1 CPD credit (per webcast) claim directly to priSM.

Over the course of this series we will present insights on topics based in IT Business Performance, IT Management, Governance, Risk & Compliance and Enterprise Architecture.

The Manta Group has been a trusted management consulting partner since 2003. Today our focus is on optimizing business operations, managing transformation and measuring performance over time. We look forward to realizing what's possible for you.
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