Top 5 Contact Center Email Handling Practices
Do you advertise your sales or support email address but have no idea how long your customers wait to get a response? Customers want to feel valued and heard. If they don’t, they’ll take their business elsewhere. So why are contact centers so hit and miss when it comes to handling emails? Attend our complimentary Webinar to find out: • Best practice guidelines for handling email contacts • Why customers hate to wait • How to reduce email response times without adding staff • How you performed on our 2011 Email Response Survey
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