Four Pillars of Effective Outbound Customer Care
Believe it or not, your customers want you to contact them, delivering important information – but on their schedule and tailored to their needs. Many businesses have tried to do this, building on the same strategies they use for inbound care, which they quickly discover fail to deliver customer satisfaction and positive ROI. In this complimentary webcast, Tellme shares principles specific to outbound care based on recent user research and successful customer deployments.
- Presenting
- Grant Shirk, Director of Industry Solutions, Tellme
- Channel
- Speech and Customer Care
- Date
- Feb 17 2010
- Duration
- 2192
- Tags
- outbound, speech, best, practices
Flash is required to view this webcast/channel:
You need version 9.0.115.0 or later of the free Flash player from Adobe
to use this content.
To download and install the free player from Adobe's web site
click here.
