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Aligning ITSM with Business Objectives

In today’s ever connected IT pervasive world, now more than ever before, we need to ensure that IT is not just seen as an efficiency enabler, but as a strategic Business enabler. This discussion will focus on the need for the Business to understand what IT can do for them, things like: enter new markets, create new services, provide new solutions or industry shifts. Then we will look at why IT and in particular the importance of the CIO to be embedded within the business and understand it’s business goals and objectives to ensure both “lights on” and “strategic direction incorporating innovation”. The ITIL Service Strategy book will be used as part of our guide. So come and hear how to start aligning IT service management with the Business objectives. Ken Turbitt started his career 25 years ago as a trainee Data Processing Manager and was running the department within 3 years. Working for such organisations as CitiCorp, Westminster City Council, The Spanish Embassy, Price Waterhouse Coopers (PWC), Fujitsu/ICL, Peregrine Systems and BMC Software. Travelling all over the world providing advice and guidance to such companies as ABN Amro, Aramco, Atos, Barclays, CGEY, Dell, DTI, EDS, HP, IBM, LTSB, M&S, NCR, Old Mutual, Standard Bank, Steria, etc. Speaking at both local and international conferences, Ken has gained a reputation within the industry for knowledge on how IT services should operate within the business, by focussing on the Business. Ken is a Thought Leader and on BMC’s Thought Leadership Council, an evangelist for ITIL and BSM worldwide and a member of the Institute of Directors (IoD), BCS,IMIS, and the ITSMf.

Presenting
Ken Turbitt, President and CEO, SMCG Ltd.
Channel
IT Service Management
Date
Apr 15 2010
Duration
2908
Tags
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