Tivoli Netcool Service Quality Management Center

IBM Tivoli Netcool Service Quality Management Center (SQMC) collects, analyzes, and correlates end-to-end service quality for both real-time availability service status monitoring and longer term service level management reporting. Service visibility is improved for both operations and line of business / sales. In addition, the solution gathers information which enables visibility into customer experiences for particular services which enables customer care and operations to correlate service disruptions to these experiences and for marketing to gain insight on effectiveness of campaigns. IBM SQMC offers the widest range of capabilities for Service Assurance in a single solution in the industry. This combined with our unique packaging around standardized service modules enables you to grow and scale as your business demands increase. Bryan O'Brien, Tivoli Product Manager, Telco Services Denis Kennelly, Vice President, IBM Tivoli Netcool Development

Presenting

Bryan O'Brien, Telco Services & Denis Kennelly, IBM Tivoli Netcool Development

Channel

TIA - Webcast Series

Date

Aug 18 2009

Duration

00:43

Tags

tivoli, netcool, SQM, TNSQMC