Recorded webcasts
65 webcasts: 62 recorded
( showing 1- 10 ) View 3 upcoming
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Advantages of managing the innovation lifecycle as an integrated process...
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- Presenting:Ken Jochims, Sr Principal Product Marketing...
- Channel:CA Technologies S&PM Insights
- Date: Jan 25 2012
- Duration: 00h 42m
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How Social Media Is Turning IT Service Management on Its Head
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- Presenting:Maff Rigby, Founder, IT SmartDesk Ltd
- Channel:IT Service Management
- Date: Jan 18 2012
- Duration: 00h 39m
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Determining a Successful Roadmap for Dynamic Publishing
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- Presenting:JoAnn Hackos, President of Comtech Services...
- Channel:Quark Enterprise eSeminars
- Date: Dec 14 2011
- Duration: 00h 59m
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Turning the Contact Center into Gold
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- Presenting:Bill Moore, Director - Customer Relationshi...
- Channel:Contact Center & Customer Care Best Practices
- Date: Dec 08 2011
- Duration: 00h 48m
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Be more agile - Improving the ROI of innovation
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- Presenting:John Rudd, President & Managing Directo...
- Channel:CA Technologies S&PM Insights
- Date: Nov 15 2011
- Duration: 00h 56m
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Using SLM to win customers and keep them happy
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- Presenting:Erik Hille, Sr Principal Product Marketing ...
- Channel:CA Technologies S&PM Insights
- Date: Oct 26 2011
- Duration: 00h 42m
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Auto-Optimized Workforce Performance
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- Presenting:Larry Schwartz, CEO - Workflex Solutions
- Channel:Contact Center & Customer Care Best Practices
- Date: Sep 29 2011
- Duration: 00h 14m
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What is the soft spot in your VoC Program?
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- Presenting:Bill Moore. Director at Customer Relationsh...
- Channel:Contact Center & Customer Care Best Practices
- Date: Sep 21 2011
- Duration: 00h 49m
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Incidents and the Art of Managing Knowledge
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- Presenting:Rama Varsani, Senior Consultant, CA Technol...
- Channel:IT Service Management
- Date: Sep 20 2011
- Duration: 00h 48m
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Incidents and the Art of Managing Knowledge
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- Presenting:Rama Varsani, Senior Consultant, CA Technol...
- Channel:CA Technologies IT Service Management
- Date: Sep 20 2011
- Duration: 00h 48m
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