Recent webcasts
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Software Alone isn't the Answer...
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- Presenting:Jim Quiggins, VP Americas
- Channel:Contact Center & Customer Care Best Practices
- Date: May 23 2012
- Duration: 00h 29m
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A Sneak Peek at Strategies for Optimizing Your Call Center Workforce
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- Presenting:Penny Reynolds- Co-Founder, The Call Center...
- Channel:Contact Center & Customer Care Best Practices
- Date: May 21 2012
- Duration: 00h 22m
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Why Contact Center Security Matters?
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- Presenting:Scott Welch, Chief Operating Officer and Ch...
- Channel:Contact Center & Customer Care Best Practices
- Date: May 14 2012
- Duration: 00h 25m
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Work at Home Strategies that Work...
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- Presenting:Ian Bellais - Cox Business, Work at Home Sp...
- Channel:Contact Center & Customer Care Best Practices
- Date: May 14 2012
- Duration: 00h 22m
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Customer Contact Center Compensation Survey Success
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- Presenting:Randy Pullen - CEO, Michael Coringrato - Di...
- Channel:Contact Center & Customer Care Best Practices
- Date: May 14 2012
- Duration: 00h 23m
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Optimize Your Center by Implementing Work At Home
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- Presenting:Matthew Johnson, Operations Manager - APAC
- Channel:Contact Center & Customer Care Best Practices
- Date: May 11 2012
- Duration: 00h 20m
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5 Ways to Deliver Brag-Worthy Customer Service in Your Contact Center
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- Presenting:Jennifer Waite, Product Marketing Manager, ...
- Channel:Contact Center & Customer Care Best Practices
- Date: May 08 2012
- Duration: 00h 44m
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How Agent Experience Impacts Customer Experience
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- Presenting:Raun Kilgo, Director, Call Center Process I...
- Channel:Contact Center & Customer Care Best Practices
- Date: Apr 19 2012
- Duration: 00h 26m
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