Upcoming webcasts
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Pittsburgh LIG: Knowledge Management Best Practices within Service...
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- Presenting:Rick Joslin, Executive Director of...
- Channel:itSMF USA
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Recent webcasts
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Work Smarter, Not Harder – Improving your contact center operations
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- Presenting:Mariann McDonagh, Chief Marketing Officer a...
- Channel:Contact Center & Customer Care Best Practices
- Date: Feb 09 2012
- Duration: 00h 11m
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Voice Biometrics Webcast Series: Overcoming Barriers to Adoption
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- Presenting:Pat Carroll, CEO, ValidSoft - Dan Miller, ...
- Channel:Opus Research
- Date: Feb 02 2012
- Duration: 00h 48m
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Embracing the new Social Contact Center
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- Presenting:Ron Goldman VP Social Enterprise, Astadia
- Channel:Contact Center & Customer Care Best Practices
- Date: Jan 17 2012
- Duration: 00h 30m
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Turning the Contact Center into Gold
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- Presenting:Bill Moore, Director - Customer Relationshi...
- Channel:Contact Center & Customer Care Best Practices
- Date: Dec 08 2011
- Duration: 00h 48m
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Removing the Social Bacteria Dividing Your Customer Service Cultures
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- Presenting:Matt Woody, VP Contact Center at Fifth Thir...
- Channel:Contact Center & Customer Care Best Practices
- Date: Dec 01 2011
- Duration: 00h 31m
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Analysis of the Australian Contact Centre Market
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- Presenting:Audrey William
- Channel:Information & Communication Technologies
- Date: Nov 03 2011
- Duration: 00h 16m
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Ergonomic Employee Advocacy - A Customer Service Success Story
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- Presenting:Jeanette Gibbs, Ergonomic Employee Advocacy...
- Channel:Contact Center & Customer Care Best Practices
- Date: Nov 02 2011
- Duration: 00h 22m
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Best Practices on Measuring and Driving Customer Engagement
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- Presenting:Larry Streeter, VP Customer Support at Cons...
- Channel:Contact Center & Customer Care Best Practices
- Date: Oct 27 2011
- Duration: 00h 36m
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