IT Service Management | BrightTALK

All BrightTALK

Select a community

Presenting a webcast? Click here

Webcasts (368) |
Channels (19) |
Summits (38)

Upcoming webcasts

View more upcoming webcasts (8)

The New Normal for IT Management (1 PMI PDU Credit)
- Feb 29 2012 3:00 pm UTC
- Presenting:Eveline Oehrlich, Forrester Research, Inc....
- Channel:IT Service Management
- Tags:IT, Service, Management, BTM, Business, Technology
- attend

How Logica is Driving ROI through SLM and Relationship Management
- Feb 29 2012 4:00 pm UTC
- Presenting:Paulo Reis, IM Global CSI & Process...
- Channel:IT Service Management
- Tags:SLA, CA, Service, Management, Outsource
- attend

Taking the Mystery out of IT Financial Management
- Feb 29 2012 5:00 pm UTC
- Presenting:Oskar Godberg, Founding Partner & CTO,...
- Channel:IT Service Management
- Tags:IT, Financial, Virtual, Cloud, System, Network
- attend

Transforming Your Portfolio (1 PMI PDU Credit)
- Feb 29 2012 6:00 pm UTC
- Presenting:Dave Werner and Mike Sandberg, CA...
- Channel:IT Service Management
- Tags:IT Portfolio Management, Cloud, ITSM, PPM
- attend

Recent webcasts

View more recorded webcasts (360)

Fixing the Game for Customer Service
- Presenting:Bill Powell, Service Management Executive, ...
- Channel:IT Service Management
- Date: Feb 07 2012
- Duration: 00h 48m
- Tags:customer service, service desk, ITSM
- play

Everyone Sells to Everyone Serves: Aberdeen’s State of Service Research...
- Presenting:Sumair Dutta, Research Director, Aberdeen G...
- Channel:IT Service Management
- Date: Feb 07 2012
- Duration: 00h 46m
- Tags:customer, service, state of service, ITSM
- play

Amazing Customer Experience: Turn Satisfied Customers into Customer Evan...
- Presenting:Shep Hyken, CSP, Shepard Presentations, LLC
- Channel:IT Service Management
- Date: Feb 07 2012
- Duration: 00h 45m
- Tags:Loyalty, Customer, Experience, Business, Brand
- play

Don't Forget to Define This Service...Customer Service
- Presenting:Tom Pierce, Senior ITSM Consultant, AT&...
- Channel:IT Service Management
- Date: Feb 07 2012
- Duration: 00h 45m
- Tags:customer service
- play

Join the Service Culture Club
- Presenting:Barry Corless, Business Development Directo...
- Channel:IT Service Management
- Date: Feb 07 2012
- Duration: 00h 47m
- Tags:Service Culture, Service, ITSM, Customer service
- play

Are You Listening Yet?
- Presenting:Jo Johns, Owner, Jo Johns Education
- Channel:IT Service Management
- Date: Feb 07 2012
- Duration: 00h 37m
- Tags:Service, Customer Service, ITSM, ITIL
- play

Customer Service in a fast changing world
- Presenting:Ivanka Menken Global, Founder and CEO, the ...
- Channel:IT Service Management
- Date: Feb 07 2012
- Duration: 00h 45m
- Tags:Customer service, Service, ITSM, ITIL
- play

The Strategic Service Desk & The Future of Support
- Presenting:Charles Araujo, itSMF USA & The IT Tra...
- Channel:IT Service Management
- Date: Jan 26 2012
- Duration: 00h 55m
- Tags:service desk, social, ITSM, support
- play