Upcoming webcasts
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Pittsburgh LIG: Knowledge Management Best Practices within Service...
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- Presenting:Rick Joslin, Executive Director of...
- Channel:itSMF USA
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Problem Management: Balancing Reactive/Proactive and Incident Mngt
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- Presenting:Matthew Burrows, itSMF UK; Thomas...
- Channel:IT Service Management
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Mission Impossible or Tinker Tailor Soldier Spy?
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- Presenting:Sanjay Kumar, Practice Partner, Wipro...
- Channel:IT Service Management
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Recent webcasts
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Understanding Why the Management of SLAs is Critical to IT Organizations
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- Presenting:Erik Hille, Sr Principal Product Marketing ...
- Channel:CA Technologies S&PM Insights
- Date: Jan 12 2012
- Duration: 00h 54m
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Change, Configuration & Release: Foundation of an Agile IT Org
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- Presenting:Eveline Oehrlich, Forrester Research; Malco...
- Channel:IT Service Management
- Date: Dec 06 2011
- Duration: 00h 55m
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BPM-Praxis Incident Management: Verbessern Sie Ihren Kundensupport
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- Presenting:Thomas Müller, Topcom Kommunikationssystem...
- Channel:BPM-Vision
- Date: Oct 21 2011
- Duration: 00h 25m
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Benefits from a Quality Problem Management Program
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- Presenting:Pete McGarahan, President, McGarahan & ...
- Channel:IT Service Management
- Date: Sep 20 2011
- Duration: 00h 34m
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Raise the Bar on Service Quality: KPIs that Drive Value
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- Presenting:Julie L. Mohr, President, Mind The IT Gap
- Channel:IT Service Management
- Date: Sep 20 2011
- Duration: 00h 48m
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Problem Management - Techniques & Methodologies
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- Presenting:John Custy, ITSM Consultant, JPC Group
- Channel:IT Service Management
- Date: Sep 20 2011
- Duration: 00h 47m
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Where Does Incident Management End and Problem Management Begin?
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- Presenting:Stephen Mann, Forrester; Craig McDonogh, S...
- Channel:IT Service Management
- Date: Sep 20 2011
- Duration: 00h 55m
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How to Implement Problem Management: A Proactive Approach
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- Presenting:Aale Roos, ITSM Consultant & CEO, Pohjo...
- Channel:IT Service Management
- Date: Sep 20 2011
- Duration: 00h 43m
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