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Project Management (PMBoK) and ITSM (ITIL) to Improve Services
- Presenting:Jerry Kopan, ITSM Project Manager and ITIL ...
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 48m
- Tags:integrating, project, management, itsm, improve, service
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Case Study: Improving the Service Desk using incident data
- Presenting:Jerry Kopan, ITSM Project Manager and ITIL ...
- Channel:IT Service Management
- Date: Aug 11 2010
- Duration: 00h 47m
- Tags:improve, service, desk, service, management
- play

Navigating the Risks & Challenges of Implementing IT Projects Pt2
- Presenting:Jerry Kopan, ITIL V3 Expert; ITSM Project ...
- Channel:IT Service Management
- Date: Jun 11 2009
- Duration: 00h 48m
- Tags:Jerry Kopan, ITIL
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