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All Aboard: Managing Organizational Change as You Mature
- Mar 25 2010 6:00 pm
- Presenting Bill Cunningham & Heather Deanne Strick...
- Channel itSMF USA 2010
- Tags itsm, change, organizational, change, service, managem
- attend

THIS Change WILL Stay With You
- Apr 15 2010 6:00 am
- Presenting Ivanka Menken, Executive Director, The Art ...
- Channel IT Service Management
- Tags ITSM, ITIL, Social Media, Ivanka Menken
- attend

The 6 Service Management Tools
- Apr 15 2010 8:00 am
- Presenting David Royston, CEO, Royston Consulting
- Channel IT Service Management
- Tags Business Service, Service Management, ITSM
- attend

Aligning ITSM with Business Objectives
- Apr 15 2010 10:00 am
- Presenting Ken Turbitt, President and CEO, SMCG Ltd.
- Channel IT Service Management
- Tags ITSM, ITIL v3, Business Objectives
- attend

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Better Days thru Better Ways
- Presenting The Donna, Process Improvement Specialist
- Channel IT Service Management
- Date Mar 04 2010
- Duration 00h 45m
- Tags Process Improvement, Customer Base
- 3.2
- play

ITIL a disturbing language
- Presenting Erik van Eeden, Service Manager at ISES
- Channel IT Service Management
- Date Feb 23 2010
- Duration 00h 45m
- Tags ITIL, IT, service, management
- 4.2
- play

Incident Management: NOT the Most Important Service Desk Process?
- Presenting Derek Lonsdale, ITIL Manager, PA Consulting...
- Channel IT Service Management
- Date Feb 18 2010
- Duration 00h 45m
- Tags Service Management, IT, ITIL
- 4.1
- play

Measuring and improving the right areas in Incident Management
- Presenting Reg Lo, Vice President & ITIL v3 Expert...
- Channel IT Service Management
- Date Feb 18 2010
- Duration 00h 45m
- Tags Incident Management
- 4.6
- play

Service Management Adoption: A Proven Approach to Process Design
- Presenting Gerben Verstraete, Chief Architect - BTO Am...
- Channel IT Service Management
- Date Feb 18 2010
- Duration 00h 45m
- Tags Service Management, IT, ITIL, Process Design
- 3.3
- play

Pragmatic ITSM: Recommendations for making it work
- Presenting Dennis Drogseth, VP of Research, EMA & ...
- Channel IT Service Management
- Date Feb 18 2010
- Duration 00h 45m
- Tags IT Service Management, Lifecycle Management, HP
- 4
- play

The Service Desk: Hub of Your ITSM Implementation
- Presenting Phyllis Drucker, Operations Director, itSMF...
- Channel IT Service Management
- Date Feb 18 2010
- Duration 00h 45m
- Tags ITSM, Service Desk, ITIL, Service Management
- 4.2
- play

Service Desk Boot Camp
- Presenting Nas Ozcan, ITIL & Service Management Co...
- Channel IT Service Management
- Date Feb 18 2010
- Duration 00h 45m
- Tags Service, Desk, ITIL, Implementation, Project
- 4
- play