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Harnessing the Conversation Economy
- Presenting Adam Mertz; Jive Software, Product Marketin...
- Channel Media and Marketing
- Date Mar 10 2010
- Duration 00h 45m
- Tags Social Media
- 4.5
- play

Invisible Innovation: Process Improvement for Customer Experience
- Presenting Lynn Hunsaker, Head of ClearAction
- Channel Customer Experience Optimization
- Date Mar 03 2010
- Duration 00h 30m
- Tags customer, experience, retention, satisfaction, loyalty
- 0
- play

Best Practices in Customer Feedback Programs
- Presenting Evan Klein and Dale Knauss
- Channel "Right On, No Bull" Marketing Best Pract...
- Date Nov 11 2009
- Duration 01h 00m
- Tags Improve Retention, Customer Feedback Program
- 5
- play

Mobile Marketing, Couponing, and Customer Loyalty
- Presenting Mike Romano, SmartReply ; Jay Highley, Teth...
- Channel Media and Marketing
- Date Oct 28 2009
- Duration 00h 45m
- Tags Customer Loyalty, Mobile Coupons, Mobile
- 4.6
- play

Building Mobile Loyalty Through Email Marketing
- Presenting Dan Flanegan, Brand Anywhere, CEO
- Channel Media and Marketing
- Date Oct 28 2009
- Duration 00h 45m
- Tags mobile, integration, marketing, campaigns
- 4.8
- play

Change Management: Strategy Execution & Ongoing Results
- Presenting Lynn Hunsaker, Head of ClearAction Customer...
- Channel Customer Experience Optimization
- Date Oct 05 2009
- Duration 00h 30m
- Tags customer, experience, satisfaction, retention, loyalty
- 5
- play

Customer-Centric Culture: Engagement of Employees & Customers
- Presenting Lynn Hunsaker
- Channel Customer Experience Optimization
- Date Sep 05 2009
- Duration 00h 30m
- Tags customer, experience, retention, satisfaction, loyalty
- 5
- play

Loyalty and Social Networking: Oil and Water?
- Presenting Jim Lanzalotto, Principal of Scanlon.Louis
- Channel Media and Marketing
- Date May 28 2009
- Duration 00h 45m
- Tags customer, loyalty, social, networking
- 4
- play