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The Evolution of Customer Contact
- Presenting Marc Tamres Tellme and Grant Sainsbury Dime...
- Channel Speech and Customer Care
- Date Mar 17 2010
- Duration 00h 45m
- Tags Speech, Customer Care, Contact
- 4.3
- play

Business critical: B2B email list growth for customer acquisition
- Presenting Richard Lloyd, General Manager, Infogroup U...
- Channel B2B Marketing
- Date Mar 04 2010
- Duration 01h 00m
- Tags 'email, marketing', 'b2b, data'
- 3.9
- play

Invisible Innovation: Process Improvement for Customer Experience
- Presenting Lynn Hunsaker, Head of ClearAction
- Channel Customer Experience Optimization
- Date Mar 03 2010
- Duration 00h 30m
- Tags customer, experience, retention, satisfaction, loyalty
- 0
- play

Getting Multi-Generational Work Teams to Shine
- Presenting Phyllis Weiss Haserot
- Channel Intelligent Video Solutions Channel
- Date Feb 09 2010
- Duration 01h 00m
- Tags marketing, law, team
- 5
- play

Backup is for Recovery, Archiving is for Discovery: Legal and IT
- Presenting David K. Isom, Judge Ronald J. Hedges, Sean...
- Channel e-Discovery
- Date Dec 10 2009
- Duration 01h 00m
- Tags E-DiscoveryArchiving, Backup
- 3.7
- play

Keeping human capital strategies relevant in turbulent times
- Presenting John L. Bennett, Senior Vice President, Lee...
- Channel Ajilon Professional Staffing
- Date Dec 10 2009
- Duration 01h 15m
- Tags Human, Capital, Developing, leaders, Retention, Leaders
- 4.3
- play

Automated Triggered Opportunity Marketing (ATOM)
- Presenting Todd Thompson, Metrics Marketing Group, Par...
- Channel Media and Marketing
- Date Dec 09 2009
- Duration 00h 45m
- Tags Automated Triggered Opportunity Marketing, Metrics
- 2.7
- play

Best Practices in Customer Feedback Programs
- Presenting Evan Klein and Dale Knauss
- Channel "Right On, No Bull" Marketing Best Pract...
- Date Nov 11 2009
- Duration 01h 00m
- Tags Improve Retention, Customer Feedback Program
- 5
- play