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Web Conference FAQs

What is web conferencing?

BrightTALK's web conferencing facility 'BrightConference' offers customers the ability to conduct audio and slides presentation simultaneously over the internet on a one to many communication basis. Telephone based audio can be integrated alongside this.

So does it use audio over the internet or telephone?

You can choose. Generally both are available for an event. If customer want to listen via streamed audio over the internet this option can be available to them. Alternatively invitees can either dial in to a teleconferencing facility or be called up by an operator on a ‘call to collect' basis to join the event.

Can participants ask questions?

Yes.  Chat questions allow your audience to post questions during your presentation, giving you time to assemble the questions and decide which ones to answer during a Q&A session.

Can I ensure the security of my event?

You can choose the security level for your event.  There are four levels of security:
- Publicly available is linked directly to your website
- Secure web addresses provide a unique web location
- Secure login provides participants with a user id and password
- Encrypted with secure login provides the maximum security
We recommend using encrypted security when your information is mission critical and could cause problems for your company if a malicious attack took place.  If your information is sensitive, but not mission critical, then the standard security measures are likely to be sufficient.

Will the presentation be branded in my company's visual design?  

Yes.  We work with you to create an environment for your online events, which is branded in your colours.  It is important to provide your customers with a consistent branded experience for all your online events.  Using our BrightSite capability we develop a catalogue of unique templates for you to use in your online presentations.

Can I include additional web pages, such as a welcome page, agenda, speaker biographies and file downloads?

Yes.  We can develop your web experience according to your needs.

Can you keep an archive of the presentation for those interested in watching it later?

Yes.  You may wish to provide an online archive of an event or recorded presentation for on-demand access by your audience.

Are you able to support multi-language events?

Yes.  We can provide presenter translation in multiple languages.

Do you provide technical support for my target audience?

Yes.  We provide a simple process for checking system capability, including the use of a BrightNote as an invitation.  If they are not able to quickly resolve any issues in receiving your presentations we will work directly with individuals or companies to establish the capability.  Typically we only need to do this once.