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Pink Elephant EMEA

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  • From Brick & Mortar To Virtual ITSM
    From Brick & Mortar To Virtual ITSM Dave Whyte, Operations Engineering Lead at Auto Trader UK Recorded: Apr 12 2018 50 mins
    In 2007, the IT department of AutoTrader was at the lowest of the low, untrusted and not seen as a true partner to the business. As the organisation transitioned from a brick and mortar printing organisation to an online digital organisation, they needed their IT department to step up and deliver more reliable and better-aligned IT services, while the rate of change would double and then double again. During this session, Dave will translate theory into practice and show how the IT department moved from a traditional ITSM implementation based on traditional ITIL to one that blends DevOps, Lean IT and ITIL together. He will discuss the bumps encountered along the way and how they were overcome. The IT department is now seen as a trusted business partner and has been invited to assist in major business improvement initiatives as the organisation hopes to replicate their internal successes for the business as a whole.

    Join Dave as he discusses:

    - The importance of a solid foundation and how ITIL gave them that foundation to accelerate improvement
    - How to handle Change and Release Management in a DevOps environment
    - Why shared monitoring with Operational and Development teams is critical to the success of DevOps
    - How they have embedded ITSM within the culture of the organisation itself
  • Taking the Service Desk to the Next Level: An Opportunity for IT Pro's!
    Taking the Service Desk to the Next Level: An Opportunity for IT Pro's! Peter Hubbard & Mike Beckett Recorded: Mar 22 2018 67 mins
    As our industry transforms and matures, last century standards for cross-team communication become less and less efficient. And in today’s digital world, the tiniest technical glitch can have huge consequences—requiring swift and flawless communication. Whether it’s a datacenter outage, a cyber-attack, an application failure, or a manmade issue, they’re all critical events which support centers need to identify, categorize, and help coordinate cross-functional teams for timely restoration.

    Today, there’s an area where the role of the service desk continues to become more and more strategic when it comes to communication: Critical event management. So when IT hits the fan, will you be prepared to manage critical events? Are you using the right tools? Are you meeting your SLAs and complying with regulations?

    In this conversational webinar, Pink Elephant’s Peter Hubbard and Everbridge’s Mike Beckett explore the challenges faced by modern team structures when it comes to interrupted or complex coordination during unexpected IT downtime events.

    What you’ll learn:
    * The challenges around communication, collaboration, and coordination
    * Why not all incidents are equally important
    * Why the “one size fits all” support model no longer works
    * Solutions, ideas, and takeaways for critical event management

    Who should attend:
    * Support center managers and directors responsible for communications
    * Telecom administrators looking for solutions for rapid communications
    * Service management professionals responsible for business continuity and/or disaster recovery
    * Incident managers
    * Any organization contemplating the adoption of a #DevOps culture
    * IT executives concerned about quality of IT services, response team performance, MTTR
    * Performance managers and auditors
  • GDPR – Are you ready?
    GDPR – Are you ready? Helen Windle, ITSM Consultant, Pink Elephant EMEA Recorded: Feb 28 2018 50 mins
    Everyone’s talking about it!! Are you prepared for GDPR? Do you have the proper standards, processes, and tools in place to keep sensitive customer data safe, even when new software vulnerabilities emerge?
    Join Helen Windle who will talk you through the evolution of Data Security, where we are now and the impact that GDPR will have on many organisations. You will also get to understand the critical aspects of GDPR and discover the key steps you should take to ensure your business is prepared to support your GDPR initiatives and maintain compliance.
  • DevOps 101 – An Introduction.
    DevOps 101 – An Introduction. Peter Hubbard - Principle Consultant at Pink Elephant EMEA Recorded: Feb 5 2018 44 mins
    DevOps is recognised as a new way of working within IT departments. But what, exactly, is it? Where did it come from? Why is it being talked about more and more? Who is using it? Does it really work? How do I know if I am ‘doing DevOps’? Why would I even want to do it?

    Join Peter Hubbard, Principal Consultant from Pink Elephant EMEA Ltd as he provides an overview of DevOps – the basics.
  • Implementing Service Request Catalogues
    Implementing Service Request Catalogues Eddie Potts - Principle ITSM Consultant Recorded: Nov 23 2017 49 mins
    Pink Elephant have years of experience in assisting organisations with the selection, implementation, review of Service Request Catalogues.  Common themes have become apparent during such engagements, and the purpose of this webinar is to share this knowledge and practical advice for organisations seeking to implement Service Request Catalogues. 
  • Lean IT Management
    Lean IT Management Peter Hubbard, Principal Consultant at Pink Elephant UK Recorded: Sep 21 2017 48 mins
    Lean has much to offer the strategic thinkers of the IT Department. In this webinar Peter Hubbard will be showing how Lean IT principles can help senior IT Management in 3 core areas.

    Customer Satisfaction
    • The focus on Customer Value – in thinking and acting – results in improved customer satisfaction

    Strategic Value
    • Better products due to continual improvement of processes
    • Higher involvement and motivation of employees
    • Earlier delivery of products & services – reduction of duration of processes

    Financial
    ▪ Reduction of waste: Results in financial gain
    ▪ Time for new activities: From optimisation of value-add work
  • Service Automation Blueprinting
    Service Automation Blueprinting Jan-Willem Middelburg & Peter Hubbard Recorded: Aug 17 2017 51 mins
    Many companies see the future in automated service, yet wonder where to start. The Service Automation Framework provides some easy-to-understand models that everyone can used to start the design and delivery of automated services. Used by many organisations around the world, it provides tools and techniques to achieve service automation.

    In this BrightTalk webinar, we will focus on the technique of service automation blueprinting - a workshops approach for the the design of automated services. We will discuss the theory of the Service Automation Blueprint and will subsequently apply the techniques to a real world University case to make it as practical as possible. Don't miss this chance to learn more about Service Automation Blueprinting.

    An introduction to Service Automation: http://pinkelephant.co.uk/brighttalk/?commid=259281

    Service Automation Foundation: https://pinkelephant.co.uk/cursus/service-automation-foundation-2/
  • LEAN 101 – An introduction to LEAN IT
    LEAN 101 – An introduction to LEAN IT Peter Hubbard, Principal Consultant at Pink Elephant UK Recorded: Aug 10 2017 48 mins
    LEAN IT is one of the current buzzwords that swirls about our industry, but what is it? How is it different from ITIL or DevOps? And which is better anyway?

    How do I know when I am being LEAN and what benefits could it bring to my organisation?

    Join Peter Hubbard from Pink Elephant as he provides an easy to understand primer to LEAN IT complete with some practical guidance on where it could help and what to do about it.
  • RESILIA™ - HELPING BALANCE TRANSFORMATION AND RESILIENCE IN THE DIGITAL WORLD
    RESILIA™ - HELPING BALANCE TRANSFORMATION AND RESILIENCE IN THE DIGITAL WORLD Nick Wilding - Manager, Cyber Resilience, AXELOS. Stuart Rance - Managing Director, Optimal Service Management Recorded: Aug 1 2017 49 mins
    Our globally connected world delivers a wealth of opportunities for economic growth and innovation but it also brings with it the real risk of cyber-attack. Many organizations continue to invest in multiple layers of ‘intelligent’ technical controls to protect themselves from cyber attackers. However, security breaches continue to grow in their scale and impact. There’s something missing in our organisational response to the cyber risks we face.

    Effective cyber resilience need to focus on aligning strategic priorities, service management tools, operational systems and architectures with ongoing training and involvement of people across the organization. By applying these proven disciplines organizations can more effectively balance their business opportunities and risks, their people, processes and technology and their ability to prevent, detect and respond to cyber-attacks.

    This webinar will outline the cyber resilience challenges and the opportunities open to organizations and how RESILIA™ best practice can be used to build the critical collaboration between ITSM and InfoSec teams needed to effectively manage and respond to the cyber risks they face.

    Speakers:

    Nick Wilding:
    General Manager of RESILIA at AXELOS where he’s responsible for leading the successful design, development and demand of the RESILIA portfolio that provides cyber resilience best practice, training, learning and insight for organisations from the boardroom down. Previous to AXELOS Nick spent 11 years at Detica (now BAE Systems Applied Intelligence) where he helped set up their Cyber Security business and led their cyber market engagement and thought leadership.

    Stuart Rance:
    An expert in information security management and IT service management. He works with IT organizations all over the world, helping them create value for their customers. Stuart is an author of ITIL® and RESILIA™ and blogs at optimalservicemanagement.com. He is chief examiner for RESILIA, and an examiner for ITIL.
  • How to build a high performance team to meet demand
    How to build a high performance team to meet demand Michael Harris, Executive Coach and IT Consultant Recorded: Jul 27 2017 37 mins
    Join Michael Harris on how to build the right high performing teams to meet demand - it’s all about people - How do we make the corporate machine value that and attract, inspire, unlock the potential of and retain, the right people?

    He has a unique combination of leadership, industry, coaching and transformational experience. His passion is helping organisations, and individuals, shape and build their future. In a career spanning over 30 years, Michael has worked in Financial Services, Manufacturing, Telecoms, Government and as a freelance consultant.


    Michael has a broad experience that has given him unique insight into the future challenges leaders face. As Michael says “One of the most difficult things that leaders need to do is to articulate a clear vision, collaboratively build a strategy and plan to achieve that vision and, most importantly, build a strong and passionate following to bring people with them.”

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