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Pink Elephant EMEA

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  • Lean IT Management
    Lean IT Management Peter Hubbard, Principal Consultant at Pink Elephant UK Recorded: Sep 21 2017 48 mins
    Lean has much to offer the strategic thinkers of the IT Department. In this webinar Peter Hubbard will be showing how Lean IT principles can help senior IT Management in 3 core areas.

    Customer Satisfaction
    • The focus on Customer Value – in thinking and acting – results in improved customer satisfaction

    Strategic Value
    • Better products due to continual improvement of processes
    • Higher involvement and motivation of employees
    • Earlier delivery of products & services – reduction of duration of processes

    Financial
    ▪ Reduction of waste: Results in financial gain
    ▪ Time for new activities: From optimisation of value-add work
  • Service Automation Blueprinting
    Service Automation Blueprinting Jan-Willem Middelburg & Peter Hubbard Recorded: Aug 17 2017 51 mins
    Many companies see the future in automated service, yet wonder where to start. The Service Automation Framework provides some easy-to-understand models that everyone can used to start the design and delivery of automated services. Used by many organisations around the world, it provides tools and techniques to achieve service automation.

    In this BrightTalk webinar, we will focus on the technique of service automation blueprinting - a workshops approach for the the design of automated services. We will discuss the theory of the Service Automation Blueprint and will subsequently apply the techniques to a real world University case to make it as practical as possible. Don't miss this chance to learn more about Service Automation Blueprinting.

    An introduction to Service Automation: http://pinkelephant.co.uk/brighttalk/?commid=259281

    Service Automation Foundation: https://pinkelephant.co.uk/cursus/service-automation-foundation-2/
  • LEAN 101 – An introduction to LEAN IT
    LEAN 101 – An introduction to LEAN IT Peter Hubbard, Principal Consultant at Pink Elephant UK Recorded: Aug 10 2017 48 mins
    LEAN IT is one of the current buzzwords that swirls about our industry, but what is it? How is it different from ITIL or DevOps? And which is better anyway?

    How do I know when I am being LEAN and what benefits could it bring to my organisation?

    Join Peter Hubbard from Pink Elephant as he provides an easy to understand primer to LEAN IT complete with some practical guidance on where it could help and what to do about it.
  • RESILIA™ - HELPING BALANCE TRANSFORMATION AND RESILIENCE IN THE DIGITAL WORLD
    RESILIA™ - HELPING BALANCE TRANSFORMATION AND RESILIENCE IN THE DIGITAL WORLD Nick Wilding - Manager, Cyber Resilience, AXELOS. Stuart Rance - Managing Director, Optimal Service Management Recorded: Aug 1 2017 49 mins
    Our globally connected world delivers a wealth of opportunities for economic growth and innovation but it also brings with it the real risk of cyber-attack. Many organizations continue to invest in multiple layers of ‘intelligent’ technical controls to protect themselves from cyber attackers. However, security breaches continue to grow in their scale and impact. There’s something missing in our organisational response to the cyber risks we face.

    Effective cyber resilience need to focus on aligning strategic priorities, service management tools, operational systems and architectures with ongoing training and involvement of people across the organization. By applying these proven disciplines organizations can more effectively balance their business opportunities and risks, their people, processes and technology and their ability to prevent, detect and respond to cyber-attacks.

    This webinar will outline the cyber resilience challenges and the opportunities open to organizations and how RESILIA™ best practice can be used to build the critical collaboration between ITSM and InfoSec teams needed to effectively manage and respond to the cyber risks they face.

    Speakers:

    Nick Wilding:
    General Manager of RESILIA at AXELOS where he’s responsible for leading the successful design, development and demand of the RESILIA portfolio that provides cyber resilience best practice, training, learning and insight for organisations from the boardroom down. Previous to AXELOS Nick spent 11 years at Detica (now BAE Systems Applied Intelligence) where he helped set up their Cyber Security business and led their cyber market engagement and thought leadership.

    Stuart Rance:
    An expert in information security management and IT service management. He works with IT organizations all over the world, helping them create value for their customers. Stuart is an author of ITIL® and RESILIA™ and blogs at optimalservicemanagement.com. He is chief examiner for RESILIA, and an examiner for ITIL.
  • How to build a high performance team to meet demand
    How to build a high performance team to meet demand Michael Harris, Executive Coach and IT Consultant Recorded: Jul 27 2017 37 mins
    Join Michael Harris on how to build the right high performing teams to meet demand - it’s all about people - How do we make the corporate machine value that and attract, inspire, unlock the potential of and retain, the right people?

    He has a unique combination of leadership, industry, coaching and transformational experience. His passion is helping organisations, and individuals, shape and build their future. In a career spanning over 30 years, Michael has worked in Financial Services, Manufacturing, Telecoms, Government and as a freelance consultant.


    Michael has a broad experience that has given him unique insight into the future challenges leaders face. As Michael says “One of the most difficult things that leaders need to do is to articulate a clear vision, collaboratively build a strategy and plan to achieve that vision and, most importantly, build a strong and passionate following to bring people with them.”
  • The Future of ITSM – Speed & Suppliers
    The Future of ITSM – Speed & Suppliers Troy DuMoulin - VP, Research & Development at Pink Elephant. Peter Hubbard - Senior ITSM Consultant & Lecturer Recorded: Jun 22 2017 64 mins
    It is the nature of all things to constantly evolve based on the dynamics of a changing environment. This is equally true of the IT Service Management models we use. Two of the primary shifts we are seeing in the industry include:

    1.The demand for IT processes acceleration and agility driven by the growing rate of business demand

    2.Increased 3rd party integration in our service delivery models as organisations leverage cloud based services and externally source a growing percentage of their IT value chain

    In this engaging webinar hosted by both Pink Elephant UK and North America we will look at these two trends.

    (Process Speed/Agility & Supplier Integration)

    Join Peter Hubbard and Troy DuMoulin as they address the concepts of:

    •Agile Service Management: ITIL, Agile & Lean - Better Together


    •Service Integration & Management (SIAM) – building a “One Team” delivery approach.
  • What You Need To Know About The Service Automation Framework
    What You Need To Know About The Service Automation Framework Jan-Willem Middelburg President of the Service Automation Alliance Recorded: May 25 2017 38 mins
    Service Automation is the concept of achieving customer loyalty by the use of automated technologies, and it builds upon large demographic and sociological trends. As a society, we have become accustomed to arranging our lives online and expect services that can match those expectations. Service Automation helps to arrange our lives online. This session will bring you up to speed on Service Automation, the concept by which you can automate your service offering. The Service Automation Framework defines a methodical way to discuss Service Automation and provides a step-by-step approach, including a number of design elements and processes, which every organisation can use to systematically enhance its services.
  • How to integrate Lean IT Principles
    How to integrate Lean IT Principles Richard De Boer, Trainer | Coach | Consultant Recorded: May 5 2017 49 mins
    Need to optimise your resources and create more value for your customers – Lean IT can help.

    With so many methodologies already in use how do you combine Lean IT with other frameworks such as ITIL, Agile & Prince2..

    One thing is for sure, all are geared towards improvement, creating efficiencies, cost savings and optimising resources. The trick is to know WHEN you reach for inspiration and from WHICH framework.

    Join the Pink Elephant webinar and put yourself in an informed position where you can make the right choice!
  • ITIL & SIAM: An Introduction to Service Integration & Management
    ITIL & SIAM: An Introduction to Service Integration & Management Peter Hubbard Recorded: Mar 15 2017 45 mins
    Service Integration And Management (SIAM) is a way of ensuring seamless delivery of service to your end users by utilising multiple IT service providers, working to a common framework.
    But what is it? Where did it come from? Does it work? What, when you get right down to it, is it?

    Join Peter Hubbard from Pink Elephant as he provides an overview of SIAM, how it works, how it integrates with other bodies of ITSM knowledge such as ITIL, and tips and tricks for successfully implementing it.
  • Best Practice highlights of ITSM Tool Selection
    Best Practice highlights of ITSM Tool Selection Eddie Potts, Principal Consultant Pink Elephant EMEA ltd Recorded: Nov 16 2016 25 mins
    The decision to procure or to subscribe to a new ITSM tool invariably involves a significant investment. Such a purchasing decision should be treated like any other significant business investment, yet experience suggests that with regards to ITSM Tool selection the normal rules of procurement good practice are often not heeded.

    Research shows that organisations typically replace their ITSM tools every 3-5 years. This is arguably because organisations suffer a lack of ITSM improvement road maps, which baseline the current state and outline the people, processes and technology resources required to reach the desired state.

    The challenge is compounded as the ITSM tools market is increasing crowded, complex and dynamic. In short ITSM tool selection is a complex decision!

    Join Eddie Potts, Principal Consultant of Pink Elephant EMEA, as he highlights best practice methods of choosing an ITSM tool as an introduction to the ITSM Tooling Whitepaper being released in mid-November 2016.

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