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Global Knowledge

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  • How IT Pros Can Get and Stay Relevant in the Cloud How IT Pros Can Get and Stay Relevant in the Cloud Hank Marquis Recorded: Sep 30 2014 60 mins
    The shift to cloud computing is about a lot more than just adopting new technology. It's a total business transformation. As an IT professional, are you prepared for the changing roles in the cloud? If not, you need to arm yourself with information about how IT jobs are evolving and what new skills are needed in the new cloud-focused landscape.

    Join us for this free, one-hour webinar in which Hank Marquis, our resident cloud expert, will uncover:

    • Why and how cloud computing is changing IT job roles
    • Which roles are changing and what to do about it
    • How to become cloud ready, stay relevant, and not get left behind
  • DevOps: The Future of ITSM and ITIL DevOps: The Future of ITSM and ITIL Hank Marquis, Practice Director - Cloud Solutions, Global Knowledge Recorded: Oct 9 2013 46 mins
    Cloud computing allows development teams to get applications into production faster. ITSM leaders must adopt new strategies and change existing processes or risk becoming a bottleneck. Successful cloud computing requires the DevOps -- the fusion of development and operations with the goal of accelerating time to market and reducing time to value. The good news is that ITIL is uniquely positioned to accelerate DevOps -- but it requires changes to existing ITSM processes. In this session Hank Marquis will show you:

    - How to tune and tweak ITIL processes to shift your operations into high gear and make sure your organization benefits from cloud computing
    - The ways cloud changes business, and how IT has to respond to remain relevant
    - The changes existing ITSM/ITIL processes require to avoid becoming a bottleneck
    - How ITIL is uniquely positioned to facilitate DevOps

    Hank Marquis is the Practice Director, Cloud Solutions, at Global Knowledge, and a DevOps thought leader. He has extensive experience in this area: recently he was a sr. level Director for Infrastructure & Service Architecture at Fortune 50 Lowes where he was responsible for the “Plan” in a Plan-Build-Run IT organization moving full-speed into SoMoCo -- social+mobile+cloud, including DevOps. Hank’s a well-known practitioner with 30+ years I&O and AppDev experience. He’s also an ITIL Expert, reviewer and contributor to ITIL Service Strategy 2011, and a published author of service management and application development books.

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