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  • Hyatt Hotels Transforms the Customer Experience with Customer Data Management Hyatt Hotels Transforms the Customer Experience with Customer Data Management Tom Smith, Area VP, Hyatt; SriHari Thotapalli, Dir, Customer Data Mgmt, Hyatt; Monica Mullen, Solutions Manager, Informatica Recorded: Sep 21 2016 59 mins
    By empowering its associates worldwide with great customer data, Hyatt Hotels Corporation is creating seamless, memorable and personalized experiences to entice guests to choose Hyatt, increase customer lifetime value, improve efficiencies, and drive growth for their brand. Fueled by customer data management technology and a next-generation customer 360 view, Hyatt is reinvigorating its service culture and fostering innovation on a global scale.

    Join this webinar, hosted by CRM Magazine, to hear Tom Smith and SriHari Thotapalli from Hyatt and Jakki Geiger from Informatica share:

    •How Hyatt is creating a single view of the customer (SVOC) across 600 properties and 12 brands, managing highly complex B2C and B2B customer relationships
    •How an SVOC empowers Hyatt's 100,000 associates to deliver memorable guest experiences
    •The customer data management strategy at the heart of Hyatt's guest experience management strategy
    •The lessons Hyatt's team has learned from this experience as well as the next steps on their journey
  • Overcoming Common Data Challenges to Comply with the New DOL Fiduciary Rule Overcoming Common Data Challenges to Comply with the New DOL Fiduciary Rule Peter Ku, Head of Financial Services Industry Consulting. Recorded: Sep 21 2016 45 mins
    The new ruling by the Department of Labor became law this past June requiring the retirement industry to comply with the covenants by April 10, 2017, with exemptions phasing in through January 1, 2018. The rule drastically changes how financial advice is provided in the United States. It will introduce intense pressure on financial advisors to change the traditional advisory model from commission to fee-based compensation and will substantially change product fees and features.

    Unfortunately, Retirement Planning, Wealth Management, Insurance companies, 401K companies large and small that look to comply with the new rule will face more scrutiny and reporting requirements that will expose holes in existing data management processes and technologies. Learn what some of these data challenges are, why they exist and why they have been difficult to address, and finally solutions to consider for this requirement and other regulations that require Great Data!
  • Meet the Experts: Verifying Contact Data in Salesforce with Ease Meet the Experts: Verifying Contact Data in Salesforce with Ease Thomas Brence (Dir Product Marketing) and Cheryl Vail (Presales) Recorded: Sep 15 2016 30 mins
    Embarking on a new data integration project can surface major issues with the quality of your data. Whether your integration efforts live on premise or in the cloud, you will be faced with the level of quality that is not always consistent. For many organizations this is never truer than when integrating with Salesforce in the cloud with many of your challenges coming from having poor quality contact data.

    Join us for this Meet the Experts webinar where we outline how you can ensure that only high quality contact data lives within Salesforce. We’ll show you how to validate all of your addresses throughout the world to ensure accuracy for improved lead routing. We’ll cover how to ensure that not only are your customer email addresses accurate but also that they are safe to send to. And finally we’ll highlight how to validate customer phone numbers across the globe so that your version of Salesforce has the most reliable contact data for your sales team.

    Watch our webinar today so that your next cloud data integration project will be a success and include only high quality contact data.
  • Ten Top Tips For Choosing A Cloud Integration Platform Ten Top Tips For Choosing A Cloud Integration Platform Phil Turton, Cloud Sales Lead, Informatica UK & Ireland Recorded: Sep 15 2016 28 mins
    This presentation aims to share Informatica’s experience of hundreds of Cloud Integration engagements. During this short webinar, we will explore the ten top tips for choosing a cloud integration platform – discussing important elements to consider and traps to avoid.
  • Mastering Provider Data with Dr. Nicholas Marko of Gesinger Health System Mastering Provider Data with Dr. Nicholas Marko of Gesinger Health System Dr. Nicholas Marko, Chief Data Officer & Director of Neurosurgiacal Oncology, Geisinger Health System Recorded: Sep 13 2016 62 mins
    Dr. Nicholas Marko, Chief Data Officer & Director of Neurosurgical Oncology of Geisinger Health System, will discuss, from the Healthcare Provider perspective, the reasons that it is important for health insurers to have updated Provider data sets, including:
    •Trends causing Provider networks to become more complex.
    •Pain points around poor Provider data and how they impact the relationship (financial, networking) between payers and providers.
    •Other drivers relevant for payers to master their Provider data and better manage Physicians, such as Provider hierarchies.
    •Ways that the payer – provider relationship are improved with a Provider Master Data Management solution.
    •How an investment in a Provider solution will pay off for the insurer
  • Independent Research Validates the CDO Role and Mission Independent Research Validates the CDO Role and Mission Gene Leganza, Vice President, Research Director, Forrester & Myles Franklin Suer, Chief Platform Evangelist, Informatica Recorded: Sep 13 2016 61 mins
    In our webinar, our guest speaker from Forrester will describe the Informatica-commissioned research on the emerging CDO function. This includes answering the following questions:

    •What is driving the emergence of the CDO role?
    •Is the CDO a short term function and a transition point to something else?
    •What are the key functions that CDOs are trying to accomplish?
    •What relationships does the CDO need?
    •What are the key things that a CDO needs to do to succeed?

    In general, the May 2016 Forrester Consulting study, Data-Centric Business Need a Data-Driven Leader, showed that CDOs are business leaders that have as their goal to build data-driven businesses. This means managing business functions including data governance, data management, data science, and enterprise data strategy. After Forrester shares their CDO research, Informatica will review each of the CDO functions and share how an integrated data platform holistically addresses each function.
  • Dreamforce Preview: Discovering the Future of Salesforce Integration Dreamforce Preview: Discovering the Future of Salesforce Integration Ajay Gandhi, Vice President Product Marketing, Informatica Recorded: Sep 13 2016 24 mins
    Market trends like cloud, big data, mobility, and the Internet of Things (IoT) are profoundly changing the way we use and interact with Salesforce. The trends are driving heightened customer expectations and also creating opportunities for innovation. We see that the best companies are those that can adapt and transform themselves faster than ever. However, success can only be achieved with reliable data that informs decisions and powers change.

    In this webinar we will give you a preview of the Informatica announcements, innovations and demonstrations that will be debuted at this year’s Dreamforce conference. You’ll hear how Informatica can help all Salesforce customers ensure their future success by connecting, cleansing and enhancing data at the heart of every Salesforce system.
  • The FCA Says the Cloud is OK The FCA Says the Cloud is OK Greg Hanson, CTO & VP Cloud EMEA, Informatica & Andrew Joss, Head of Industry consulting – Financial Services, Informatica Recorded: Sep 6 2016 58 mins
    The Financial Conduct Authority (FCA) has released guidance for all Financial Services Institutions considering outsourcing to the Cloud, advising a Hybrid or Cloud deployment fosters innovation which can be a driver for effective competition.

    Using a third party provider to integrate with cloud software can open a new world of opportunities including cost efficiencies, increased security and a more flexible infrastructure capacity. These benefits support effective competition.

    Join this webinar and learn:

    1.Trends and drivers of change in Financial Services
    2.The latest guidance, from the FCA, for firms outsourcing to the ‘cloud’ and what it means
    3.Cloud, Hybrid and on-Premise – why no one size fits all and why that’s ok
    4.The benefits and the opportunity available to Financial Services Organisations
  • Informatica Cloud – An Introduction Informatica Cloud – An Introduction Phil Turton, Informatica Cloud Lead, UK & Ireland Recorded: Sep 1 2016 30 mins
    Cloud technology – cloud platforms (e.g. AWS and Azure) and cloud applications (e.g. Salesforce, Workday, Tableau) are becoming an increasingly prevalent constituent of a company’s enterprise architecture. Informatica Cloud is the Gartner market-share leader (22%) in the key “iPaaS” or “Cloud Integration” sector – technology to connect cloud to cloud or cloud back to an on-premise infrastructure. This presentation sets out the market context, Informatica product overview and position within Informatica’s strategy.
  • A Journey Through the First 6 Months of Building a New Data Governance Program A Journey Through the First 6 Months of Building a New Data Governance Program Lori Kvasnicka, Dir. Data Governance, Sharp Healthcare & Susan Wilson, Enterprise Information Management Leader, Informatica Recorded: Aug 31 2016 60 mins
    Sharp Healthcare, San Diego's health care leader, recently launched a data governance program from the ground up to ensure that they can meet the needs of the ‘Patient of the Future’. Through the first six months of their data governance program, they have learned a lot about what to do, how to maintain focus, and how to build the team around the cause. Join Lori Kvasnicka, Director of Data Governance at Sharp Healthcare, along with Susan Wilson, Enterprise Information Management Practice Leader from Informatica, as they tell you about the Sharp Healthcare journey and illustrate the hurdles that you may face as you begin your data governance plans.

    During the webinar, you will learn:

    • How to build your strategic and tactical plans with Informatica
    • How to get your team organized (and stay organized!)
    • How to get through phase one of your program and transition into phase two
    • What it means to reach your goals and how to keep the momentum going

    This Informatica data governance webinar will share best practices, critical insights from a successful journey, and will get you thinking about how to kick start your data governance program.

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