I.C. System, Receivables Management Solutions Since 1938.
I.C.System is a dedicated and talented collection of Accounts Receivable Management experts. We are a family and Women-owned collection agency headquartered in Minnesota. We were founded in 1938 holding a strong belief that collecting past due accounts with honesty and integrity for hard working American businesses was a noble endeavor.
I.C. System has developed a series of short webinars dedicated to helping your office with information related to collections. This webinar will help you understand what is realistic and unrealistic to expect from your collections agency.
It's that time of year again! (And we're NOT talking about the annual return of the Norovirus) It's TAX SEASON! This is actually a GOOD thing for your business. As Americans receive their tax refunds they will have some immediate access to funds. In this informative and entertaining webinar you'll learn:
Tips for staying current with trends in Tax submittals
Changes in tools being utilized for Tax Filing and how they can impact YOUR business
Tactics for ensuring YOUR company will benefit from the increase in consumer's disposable income
No one likes to deal with unpleasant customers. When customers are being difficult, it is vital to maintain a calm and professional demeanor. The tips provided in this webinar will show you what it takes to provide the service that results in satisfied customers — the kind who support your business, purchase from you, and recommend your organization to others!
Why making it personal doesn’t mean taking anything an unyielding customer says personally…. What’s in a name?
How to Free Yourself from the burden of an unpleasant call even before it occurs.
A framework to follow to maintain and enhance the relationship you enjoy with your customer!
Collection Fees are a necessary part of the billing and collections process for many businesses and medical practices. They are an often misunderstood, and misused practice that can actually put your business at risk if you are not properly applying and calculating fees. In this information-packed Live Webcast you’ll learn:
•What are Reasonable or Excessive Collection Fees?
•When can I Add Collection Fees?
•How do I Legally and Safely Add Collection Fees?
•What are the Risks and Benefits of Applying Fees?
When used properly collection fees can be an effective deterrent and a critical element of your billing and collections process. Tune in as Brian Eggert, Supervisor of I.C. System’s Client Service and Records Management Departments, presents this engaging presentation that will improve your existing procedures and enable you to sleep better knowing you are properly applying the tools legally at your disposal for increasing your collections.
The changing of the leaves signifies more than just the kids heading back to school, it also means the beginning of Collection Season! September means higher contact rates and higher collections for your business. In this engaging live WEBCAST you'll learn:
The best time of year to contact clients
Why you should review your internal policies
Basic techniques for maximizing collections on each call
What to do if your internal practices fail
Getting paid for the services you provide is often the most trying part of your business. For Dental, Veterinarian, Chiropractic or Medical practices there is an underused asset available to combat increasing unpaid invoices - your existing Front Desk Staff! In this 45-minute interactive presentation you'll learn:
Who should be responsible for collections activities.
This helpful Live Webcast will help Office Managers and Business Owners with actionable steps to take when clients, customers or patients are showing a reluctance to pay.
I.C. System’s Collections Expert Nathan Hagge leads this engaging presentation revealing insightful options for solving this age-old business challenge.
-When is it time to STOP wasting work effort and START taking corrective action?
-How you can CHANGE THE TONE of the interaction in a way that will lead to a positive resolution?
-What should I be looking for in a collection agency?
And questions should I be asking before engaging with one?
-What will an agency actually DO? And what should my expectations be?
The ever changing landscape of collection rules, regulations and oversight has many businesses unclear as to how far they can go in pursuit of delinquent accounts. This informative Webinar will inform and engage viewers with insightful tips on how to effectively and safely refine their internal collections practices - BEFORE they ever require the handling by a third-party collection agency.
How to craft a proper financial agreement.
Which recent changes in case law should have you rethinking your current processes.
What is the CFPB, and why should you care?
A struggling economy requires great negotiation skills when speaking with patients or customers who owe you MONEY. This 45-minute webinar will help your staff increase collections without damaging relationships through Win-Win Negotiations.
Attendees will learn how to:
•Engage debtors in a negotiation process that benefits both parties
•Avoid stalemates through active listening
•Learn key phrases that instantly build rapport and trust
•Successfully close calls to INCREASE collections
And you'll ALSO learn how a scene from the classic Tarantino film Pulp Fiction can change your entire perspective on negotiating with your slow-paying clients or patients!
An Insider’s Perspective: Best Practices for Resolving Medical Accounts
The Healthcare Financial Management Association (HFMA) recently published its much anticipated best-practices report for the fair resolution of patients’ medical bills. I.C. System’s Tom Gavinski, a
member of the 15-person task force that crafted the recommendations, will address the report’s most critical elements and present key takeaways so that healthcare professionals:
-Adopt practices that align with the HFMA and emerging federal requirements
-Understand the framework for educating patients about account resolution
BONUS: $411 BILLION will be due out of pocket in 2020. Tom, a 35-YEAR revenue cycle management veteran, will present his BEST TIPS for recovering past-due patient accounts.