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IC System - Debt Collection Solutions

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  • Legal Landmines: How Changing Collection Laws Can Affect YOUR Business
    Legal Landmines: How Changing Collection Laws Can Affect YOUR Business
    Michelle Kreidler Dove, Esq. Recorded: Oct 4 2017 60 mins
    The dynamic nature of collection rules and regulations has many businesses and healthcare facilities unclear as to how far they can go in pursuit of delinquent accounts. This free, on-demand webcast will educate and engage viewers with insightful tips for effectively and safely refining their internal collections practices.
    You’ll learn tips such as:
    How to ensure accurate and effective credit reporting
    Why recent changes in case law should have you rethinking your current processes
    What Important information should be included in your consumer agreement
    How you can work with your collection agency to maximize recoveries.

    Michelle Kreidler Dove, Esq., General Counsel and Chief Compliance Officer at IC System leads this engaging presentation that will answer your most pressing collections-law related questions. You’ll benefit by taking cues and lessons learned from the experts at I.C. System, a family-owned, Seventy-nine year old collection agency.
  • How to make patient information work for you
    How to make patient information work for you
    Robin Borneman Recorded: Jul 12 2017 20 mins
    Collecting payments for healthcare services is more challenging than ever. The more patient data gathered during the initial point of contact with patients, the more equipped your office will be when collecting any unpaid balances down the road. In this engaging Webinar, you’ll learn some actionable tips for improving your patient contact procedures to collect more money when the time comes.

    Robin Borneman, the Training and Development Manager at IC System, will lead this 30-minute presentation, bringing with her 14 years of collections industry experience in healthcare, government, and financial services.

    In this webcast you will learn:

    •Critical Information to collect at registration.
    •Benefits of using, asking, and retaining HSA information.
    •Intake: How much is too much?
    •How to use the information to recover the cost of service.
  • WHY NICE PEOPLE COLLECT BAD DEBT
    WHY NICE PEOPLE COLLECT BAD DEBT
    Nathan Hagge - Business Development Manager Recorded: Jul 19 2016 60 mins
    Learn how to collect from the experts! This information-packed webinar assists office management in preventing and recovering past due accounts.
  • Collection Tips in 10 Minutes - #9 - How to resolve customer conflict
    Collection Tips in 10 Minutes - #9 - How to resolve customer conflict
    Nathan Hagge - Business Development Manager Recorded: Apr 22 2016 11 mins
    In this installment of Collection Tips in 10 minutes we focus on the importance of good customer service. We detail tips for diffusing customer conflict as well. Please view the previous installments in this series for additional tips and tactics to make your office run better!
  • The Age of Compliance and the Impact on Your Healthcare Revenue Cycle
    The Age of Compliance and the Impact on Your Healthcare Revenue Cycle
    Shawn Yates Recorded: Mar 22 2016 61 mins
    The arrival of the Consumer Financial Protection Bureau (CFPB) and associated increased legislation in the area of Healthcare Debt Collection has made the job of Healthcare Revenue Cycle Professionals more challenging than ever before.

    Listen as IC System's Vice President of Healthcare discusses these issues in detail, and shares tips and tactics to help insure that your Healthcare Business Office stays efficient, effective and compliant.
  • Collection Tips in 10 Minutes - #8 - A Peek Behind the Collection Curtain
    Collection Tips in 10 Minutes - #8 - A Peek Behind the Collection Curtain
    Nathan Hagge - Business Development Manager Recorded: Jan 25 2016 11 mins
    In this Tips in 10 Minutes we examine:
    * Collection timetables with internal and external efforts
    * Tiering & Scoring of accounts. Factors that determine work effort/prioritization
    * Skiptracing
    * Letters & email
    * Credit reporting
    * Calls
    * Legal options
  • The Future of Credit Reporting and Credit Disputes
    The Future of Credit Reporting and Credit Disputes
    Michelle Dove - Corporate Counsel and Chief Compliance Officer Recorded: Nov 19 2015 48 mins
    The process of credit reporting isn't as easy as just sending a name and amount to the credit bureaus. New regulatory policies and changes to credit reporting requirements have made it harder than ever to credit report a consumer. IC System's Corporate Counsel Michelle Dove offers her take on the issue in our webinar, The Future of Credit Reporting and Credit Disputes
  • Collection Tips in 10 Minutes - #7 - Why A Nationally Licensed Agency Matters
    Collection Tips in 10 Minutes - #7 - Why A Nationally Licensed Agency Matters
    Nathan Hagge - Business Development Manager Recorded: Oct 22 2015 10 mins
    This 10 Minute presentation will cover why employing a Nationally Licensed Collection Agency is wise. It will highlight:
    *what being licensed means?
    *statistics on transient populations
    *risks to your office by not working with a Nationally Licensed Collection Agency
  • Collection Tips in 10 Minutes - #6 - Finding a Secure Collection Partner
    Collection Tips in 10 Minutes - #6 - Finding a Secure Collection Partner
    Nathan Hagge - Business Development Manager Recorded: Sep 25 2015 10 mins
    Finding a Secure Collection Partner in the Healthcare Industry is an imperative. This installment of Collection Tips in 10 Minutes will focus upon:

    * The rising trend in security breaches
    * Risks to Patients and Providers
    * Security Checklist
    * Quality Control Checklist
  • Collection Tips in 10 Minutes - #5 - Debt Submittal Dos and Don'ts
    Collection Tips in 10 Minutes - #5 - Debt Submittal Dos and Don'ts
    Nathan Hagge - Business Development Manager Recorded: Aug 21 2015 11 mins
    This lesson will focus upon:
    * Learning the minimum required information for debt submittal
    * What additional information will be helpful to provide
    * What NOT to submit
    * Questions to ask before submitting

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