Tips and Tactics to help your office collect slow paying accounts.
Debt Collection Tips from the Experts! IC System is a dedicated and talented collection of Accounts Receivable Management experts, in business since 1938. We are a family and Women-owned collection agency headquartered in Minnesota. Our BrightTalk Channel provides insightful and tangible advice for you and your staff to positively impact payment BEFORE sending accounts to collections. Learn from the experts how industry regulations, changing demographics and advancing technologies will impact your specific collections environment.
The dynamic nature of collection rules and regulations has many businesses and healthcare facilities unclear as to how far they can go in pursuit of delinquent accounts. This free, on-demand webcast will educate and engage viewers with insightful tips for effectively and safely refining their internal collections practices.
You’ll learn tips such as:
How to ensure accurate and effective credit reporting
Why recent changes in case law should have you rethinking your current processes
What Important information should be included in your consumer agreement
How you can work with your collection agency to maximize recoveries.
Michelle Kreidler Dove, Esq., General Counsel and Chief Compliance Officer at IC System leads this engaging presentation that will answer your most pressing collections-law related questions. You’ll benefit by taking cues and lessons learned from the experts at I.C. System, a family-owned, Seventy-nine year old collection agency.
Collecting payments for healthcare services is more challenging than ever. The more patient data gathered during the initial point of contact with patients, the more equipped your office will be when collecting any unpaid balances down the road. In this engaging Webinar, you’ll learn some actionable tips for improving your patient contact procedures to collect more money when the time comes.
Robin Borneman, the Training and Development Manager at IC System, will lead this 30-minute presentation, bringing with her 14 years of collections industry experience in healthcare, government, and financial services.
In this webcast you will learn:
•Critical Information to collect at registration.
•Benefits of using, asking, and retaining HSA information.
•Intake: How much is too much?
•How to use the information to recover the cost of service.
In this installment of Collection Tips in 10 minutes we focus on the importance of good customer service. We detail tips for diffusing customer conflict as well. Please view the previous installments in this series for additional tips and tactics to make your office run better!
The arrival of the Consumer Financial Protection Bureau (CFPB) and associated increased legislation in the area of Healthcare Debt Collection has made the job of Healthcare Revenue Cycle Professionals more challenging than ever before.
Listen as IC System's Vice President of Healthcare discusses these issues in detail, and shares tips and tactics to help insure that your Healthcare Business Office stays efficient, effective and compliant.
In this Tips in 10 Minutes we examine:
* Collection timetables with internal and external efforts
* Tiering & Scoring of accounts. Factors that determine work effort/prioritization
* Letters & email
* Credit reporting
* Legal options
The process of credit reporting isn't as easy as just sending a name and amount to the credit bureaus. New regulatory policies and changes to credit reporting requirements have made it harder than ever to credit report a consumer. IC System's Corporate Counsel Michelle Dove offers her take on the issue in our webinar, The Future of Credit Reporting and Credit Disputes
This 10 Minute presentation will cover why employing a Nationally Licensed Collection Agency is wise. It will highlight:
*what being licensed means?
*statistics on transient populations
*risks to your office by not working with a Nationally Licensed Collection Agency
This lesson will focus upon:
* Learning the minimum required information for debt submittal
* What additional information will be helpful to provide
* What NOT to submit
* Questions to ask before submitting
In this part in our Collection Tips in 10 Minutes series we highlight findings from the CFPB report on medical and non-medical debt. Also, we focus on consumer challenges with medical debt, and how to make paying bills easier for your consumers.