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Cask

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  • Manage Webinar for "How to Decrease the Time to Productivity Gap for Contractors
    Manage Webinar for "How to Decrease the Time to Productivity Gap for Contractors Kevin Griggs Recorded: Jun 27 2018 42 mins
    Join Cask for an informative webinar to help streamline your onboarding process and get your new employees up and running effectively and efficiently.
  • Solving the Contact Center Puzzle
    Solving the Contact Center Puzzle Mark Smiley and Matt Walton Recorded: Jun 15 2018 59 mins
    Join Cask to learn how different pieces come together to build an awesome environment for all in Customer Service
  • Lighten Your Compliance Burden using ServiceNow GRC and the Unified Compliance F
    Lighten Your Compliance Burden using ServiceNow GRC and the Unified Compliance F Jon Zayicek and Ben Condie Recorded: May 30 2018 38 mins
    Join Cask if you're having trouble protecting your data? We get it. It's a complex job for compliance teams that are required to comply with specific regulations and standards such as GLBA, HIPAA, PCI-DSS, SOX, NIST, ISO, SOC 1/2/3, etc.
  • Good, Fast, Cheap ServiceNow HR Case Implementation... Which Do You Pick?
    Good, Fast, Cheap ServiceNow HR Case Implementation... Which Do You Pick? Kevin Griggs Recorded: May 29 2018 35 mins
    Join Cask. There’s a lot to be said for standing up a basic ServiceNow HR Case Management implementation. However, “good, fast and cheap” are really difficult to achieve at the same time. Focus on ensuring you get a “good” implementation partner that works with your team and aligns to your HR strategy.
  • Data Matters: Turn ITSM Data into Information to Make Better IT Decisions
    Data Matters: Turn ITSM Data into Information to Make Better IT Decisions Kevin Griggs Recorded: May 23 2018 55 mins
    Join Cask for an informative webinar exploring strategies for leveraging the data you already have in your ITSM system.
  • Using All of the Tools to Provide Great Customer Service
    Using All of the Tools to Provide Great Customer Service Mark Smiley, Matt Walton Recorded: Apr 30 2018 57 mins
    Join Cask for an interactive conversation and demonstration as our team at Cask highlights the multiple and meaningful avenues of support that your organization can provide to your customers.

    We'll discuss how your investment in the ServiceNow platform can help you deliver best in class support, and review some of the key processes that ensure that an exceptional level of service is provided with every customer interaction
  • Delivering Transformational User Experiences that Drive Results
    Delivering Transformational User Experiences that Drive Results Stephanie Otto, Jason Rosenfeld Recorded: Apr 26 2018 49 mins
    Don’t miss this incredible opportunity from Cask to find out key ways to drive successful transformation of ServiceNow in your organization.

    Are you struggling to drive adoption of the platform? Do you need to increase automation, self service and business results? Stephanie Otto and Jason Rosenfeld will analyze the key drivers of digital transformation to set you up for success. You will walk away with actionable elements and methodologies to apply design thinking to create solutions that resonate with your audience and best practices on how to ensure rapid adoption.

    We will demonstrate real world examples of how this has been done effectively and help guide your journey to increase your return on investment and build brand equity.
  • Financial Management in a FITARA World
    Financial Management in a FITARA World Moderator: Sean Lingo, Speakers: Suzanne Chartol, Paul Gvoth, Daniel Greer Recorded: Nov 19 2015 56 mins
    With the passage of the Federal IT Acquisition Reform Act (FITARA), agencies are looking for ways to improve IT financial accountability and performance. Cask and Apptio invite you to a live webinar, Financial Management in a FITARA World, where you will learn how to promote transparency in existing IT assets to enable better IT planning and budgeting.

    Register for the webinar to learn:
    •How to drive IT cost savings and efficiencies
    •How to grow a mature financial management capability
    •Best practices to help you achieve FITARA compliance
    •Tools and techniques to better assess and manage your IT planning and budgeting requirements
  • Transforming Higher Ed IT Panel:  Making the Shift to a Services Focus
    Transforming Higher Ed IT Panel: Making the Shift to a Services Focus Host: Director of Enterprise Solutions, Jason Rosenfeld Recorded: Oct 21 2015 64 mins
    The fall semester has started at universities across the country, and many schools are beginning to look out into 2016...With over 150 universities across the globe downloading our white paper, Services University: Transform Higher Education IT Organizations with a Services Focus, we thought it made a ton of sense to talk to some of our customers about these topics and share this conversation with you!

    Join us on October 21st, to hear from Cask's panel of university customers who are transforming their IT organizations by making the shift to become a services-focused organization. Cask’s Director of Enterprise Solutions, Jason Rosenfeld, will be hosting a panel with several university leaders, to hear their advice, learn from their successes and pitfalls, and hear what they are looking forward to for 2016. We welcome our amazing panel including:

    Lisa Kass, Associate Director, University of Southern California
    Carol Gonzales, Associate CIO, Cal Poly Pomona
    Borre Ulrichsen, CIO, California State University - East Bay

    In this webinar, you will get the opportunity to hear the opinions of industry experts based on their first-hand experiences. Some of the questions we’ll be sure to ask are:

    How are Higher Ed IT Departments different from IT departments in other industries? How are they similar?
    What is the most important step in becoming a services-focused organization?
    What is the biggest challenge in transforming an organization to a services focused one?
    What initiatives are you focusing on for 2016?

    Watch on demand now and bring your questions to learn how a shift to a services focus can help your organization.
  • Transition Planning and Support: Secret Sauce
    Transition Planning and Support: Secret Sauce Kenneth ("kengon") Gonzalez, Senior Advisor, Cask Recorded: Sep 15 2015 61 mins
    In this session, we will continue our detailed investigation of the ITIL® framework, as we take on Transition Planning and Support. It’s one of the most recognized processes from the Service Transition book.

    Service Transition is a seriously undervalued part of the IT services lifecycle, as it stands between design/development and “Business as Usual” (BAU) operations. While there is consensus that this is an important part of the equation, there is frighteningly little consensus about what good operating practices look like. In many cases, people on both sides of the Dev/Ops gulf struggle with where responsibilities start/stop and how to mediate the differences. In this session, we’ll dig down into the guidance to understand the transition stage and its fit within the lifecycle. As we do, we’ll talk about some practical steps you can take to reduce the associated uncertainty with and increase the number of successful transitions.

    During this presentation, we’ll talk about:

    How Transition Planning and Support can be useful to you beyond what is written in the ITIL publications;
    What role Service Transition and Support plays in improving your current practices;
    The different types of planning and how they fit together;
    What you should pay attention to, to ensure you are getting all you can from your Service Transition activities.
    Register now - join us to find out how to have Transition Planning and Support deliver better results for your organization.

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