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Cask

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  • Human Resources Service Delivery (HRSD) Enterprise Onboarding Success Story
    Human Resources Service Delivery (HRSD) Enterprise Onboarding Success Story
    Gean Giraud Recorded: Jan 15 2019 9 mins
    Today’s workforce expects a world class and customer centric onboarding experience but often, this is not the case. Manual processes, multiple systems and limited visibility get in the way which cause long-lasting employee frustrations for all involved in the process. Cask with the power of the ServiceNow platform provides transformation solutions tailored to our client’s needs. Get an inside look at how we helped one of our clients transform their onboarding experience and reduce their onboarding time by 80%.
  • Lighten Your Compliance Burden using ServiceNow GRC and the Unified Compliance F
    Lighten Your Compliance Burden using ServiceNow GRC and the Unified Compliance F
    Jon Zayicek and Ben Condie Recorded: Dec 20 2018 38 mins
    Join Cask if you're having trouble protecting your data?

    We get it. It's a complex job for compliance teams that are required to comply with specific regulations and standards such as GLBA, HIPAA, PCI-DSS, SOX, NIST, ISO, SOC 1/2/3, etc.

    Here's what you'll learn:
    • Tie risk scoring to the CIA Triad (Confidentiality, Integrity and Availability)
    • Begin your journey toward zero touch compliance: reduce risk through automation of monitoring compliance activities
    • Decrease repetitive compliance activities for employees by leveraging a set of common controls across NIST, SOX, HIPAA, PCI-DSS and other standards.

    We'll see you there.
  • Unleashing the Power of Self Service
    Unleashing the Power of Self Service
    Mark Smiley and Matt Walton Recorded: Nov 16 2018 36 mins
    There is a great amount of focus (rightly so) that goes into managing contact centers. Driving down the cost per contact is one of the primary objectives of a support organization, and our associates at Cask work closely with our clients to maximize efficiency while maintaining exceptional levels of customer service. Working with the ServiceNow platform, contact center costs can be decreased substantially by enabling a world-class self-service support channel. Our expertise at Cask helps to maximize the potential of self-service by designing the support portal and fortifying it with a top-notch knowledge management process, ensuring that your customers have easy access to relevant and timely information when they need it.

    HERE'S WHAT WE DID WITH BECTON DICKINSON:
    Becton Dickinson was in a position where their consumers had no automated mechanism to seek guidance or submit requests for a specific set of services that a division offered.

    Cask used our capabilities in portal design, knowledge management, and case workflow design to enable consumers to skip the need to email or call a contact center to submit these orders manually. The result was a significant increase in BD’s abilities to fulfill orders, while at the same time decreasing the number of customer contacts via email and phone calls.

    Tune in to find out more.


    ABOUT THE SPEAKERS:

    MARK SMILEY, Principal Advisor, Customer Service Management at Cask
    With over 15 years of operational and consulting experience, Mark works closely with clients to enhance their support organization's capabilities to provide world class customer service in an efficient and empowering way.

    MATT WALTON, Principal Consultant at Cask
    Matt is a global IT leader who's worked various roles within this space over the past 17 years. He has worked in both consulting and industry positions and has focused primarily on the ServiceNow platform and strategic process improvement over the past several years.
  • Decrease the Time to Productivity Gap for Contractors & New Hires
    Decrease the Time to Productivity Gap for Contractors & New Hires
    Kevin Griggs Recorded: Nov 15 2018 42 mins
    Gain actionable strategies and key takeaways to improve your onboarding process by:
    • Decreasing time to productivity
    • Employee turnover
    • Hiring costs

    Identify hotspots in your organization where complicated, antiquated or unconnected processes are holding you back.

    Are you ready to make onboarding a lot faster, easier and more effective?
  • Enterprise Asset Management Success Stories
    Enterprise Asset Management Success Stories
    Jason Love Recorded: Nov 14 2018 11 mins
    Enterprise Asset Management Success Stories with Cask and Stave.
  • Solving the Contact Center Puzzle
    Solving the Contact Center Puzzle
    Mark Smiley and Matt Walton Recorded: Jun 15 2018 59 mins
    Join Cask to learn how different pieces come together to build an awesome environment for all in Customer Service
  • Good, Fast, Cheap ServiceNow HR Case Implementation... Which Do You Pick?
    Good, Fast, Cheap ServiceNow HR Case Implementation... Which Do You Pick?
    Kevin Griggs Recorded: May 29 2018 35 mins
    Join Cask. There’s a lot to be said for standing up a basic ServiceNow HR Case Management implementation. However, “good, fast and cheap” are really difficult to achieve at the same time. Focus on ensuring you get a “good” implementation partner that works with your team and aligns to your HR strategy.
  • Data Matters: Turn ITSM Data into Information to Make Better IT Decisions
    Data Matters: Turn ITSM Data into Information to Make Better IT Decisions
    Kevin Griggs Recorded: May 23 2018 55 mins
    Join Cask for an informative webinar exploring strategies for leveraging the data you already have in your ITSM system.
  • Using All of the Tools to Provide Great Customer Service
    Using All of the Tools to Provide Great Customer Service
    Mark Smiley, Matt Walton Recorded: Apr 30 2018 57 mins
    Join Cask for an interactive conversation and demonstration as our team at Cask highlights the multiple and meaningful avenues of support that your organization can provide to your customers.

    We'll discuss how your investment in the ServiceNow platform can help you deliver best in class support, and review some of the key processes that ensure that an exceptional level of service is provided with every customer interaction
  • Delivering Transformational User Experiences that Drive Results
    Delivering Transformational User Experiences that Drive Results
    Stephanie Otto, Jason Rosenfeld Recorded: Apr 26 2018 49 mins
    Don’t miss this incredible opportunity from Cask to find out key ways to drive successful transformation of ServiceNow in your organization.

    Are you struggling to drive adoption of the platform? Do you need to increase automation, self service and business results? Stephanie Otto and Jason Rosenfeld will analyze the key drivers of digital transformation to set you up for success. You will walk away with actionable elements and methodologies to apply design thinking to create solutions that resonate with your audience and best practices on how to ensure rapid adoption.

    We will demonstrate real world examples of how this has been done effectively and help guide your journey to increase your return on investment and build brand equity.

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